Distr Dispatcher Assc I- Distr Dispatcher Sr

Appalachian Power; Salem (VA); On-site; USD 63,000 - 110,000; Full time

Job summary

Appalachian Power Co. is seeking a Distribution Dispatcher at multiple grade levels to assist in the safe and reliable operation, dispatch, and restoration of facilities for the AEP Distribution System. Candidates should live within 30 minutes of the Roanoke TCC Facility in Salem, VA.

The role offers advancement from Associate to Senior levels with training and testing milestones. Rotation shifts and call-out availability are required, with compensation data reflecting a broad range for the

Qualifications

• SO/PD exam is required for this position.
• Rotating shift work is required.
• Must live within 30 minutes of the Roanoke TCC Facility.

Responsibilities

• Promote and enforce the Company’s Safety and Health programs.
• Be knowledgeable of and adhere to written company and department policies and procedures.
• Demonstrate the highest standards of ethical behavior and support the Company’s Corporate Compliance Policy.
• Effectively operate company communication equipment.
• Track crew locations and ongoing work on the distribution system.
• Dispatch service personnel to respond to outage and emergency situations.
• Authorize the energizing and restoration of distribution facilities.
• Maintain accurate outage records.
• Maintain accurate records of abnormal and defective equipment for distribution facilities.

Skills

SO/PD awareness

Emergency response

High availability

Education

Bachelor’s degree in any field

Associate’s degree in electrical or electronic technology

HS Diploma with two years of relevant experience

Job description

Job Posting End Date: 11-05-2026. Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for assisting in the safe and reliable operation, dispatching and restoration of facilities for the AEP Distribution System as assigned.

Job Description

This position is posted at multiple grade levels, ranging from Distribution Dispatcher Associate through Distribution Dispatcher Senior, and offers opportunities for advancement. Minimum qualifications and additional requirements for each level are outlined below.

Please note: A successful candidate should live within 30 minutes of the Roanoke TCC Facility (5495 Corporate Circle, Salem, VA 24153).

What You’ll Do:

• Promote and enforce the Company’s Safety and Health programs.
• Be knowledgeable of and adhere to written company and department policies and procedures.
• Demonstrate the highest standards of ethical behavior and support the Company’s Corporate Compliance Policy.
• Effectively operate company communication equipment.
• Track crew locations and ongoing work on the distribution system.
• Dispatch service personnel to respond to outage and emergency situations.
• Authorize the energizing and restoration of distribution facilities.
• Maintain accurate outage records.
• Maintain accurate records of abnormal and defective equipment for distribution facilities.

What We’re Looking For:

Distribution Dispatcher Associate:

Education requirements are listed below:

• Bachelor’s degree in any field; OR
• Associate’s degree in electrical or electronic technology; OR
• High School Diploma with two years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens.

Other:

• Successful completion of the System Operator/Power Dispatching Selection System (SO/PD) is required for this position. A review of Employment Test Prep information may be helpful.
• Rotating shift work is required.
• Must maintain a high availability for call-out response.
• Due to call-out responsibility, applicants must live within or be willing to relocate to within 30 minutes of the reporting location.
• Must satisfactorily complete required training and testing to progress to the next level within the Distribution Dispatcher Associate classification within two years and to the Distribution Dispatcher classification within four years or vacate the position.
• Promotion and/or equity adjustments within the classification will be made in salary upon successful completion of the required training and testing.
• Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.
• Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue, and adverse publicity.

Distribution Dispatcher:

Education requirements are listed below:

• Bachelor’s degree in any field; OR
• Associate’s degree in electrical or electronic technology; OR
• High School Diploma with two years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens.

Other:

• Successful completion of the System Operator/Power Dispatching Selection System (SO/PD) is required for this position. A review of Employment Test Prep information may be helpful.
• Successfully complete training and pass the examination for a Distribution Dispatcher.
• Rotating shift work is required.
• Must maintain a high availability for call-out response.
• Due to call-out responsibility, applicants must live within or be willing to relocate to within 30 minutes of the reporting location.
• Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.
• Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue, and adverse publicity.
• Further advancement is based on business need.

Distribution Dispatcher Senior:

Education requirements are listed below:

• Associate’s degree in electrical or electronic technology; OR
• Bachelor’s degree in any field; OR
• Equivalent education and/or experience.

Work Experience requirement listed below:

• Minimum two years of experience as a Distribution Dispatcher.

Required License(s)/Certification(s):

• Successfully complete training and pass the examination for a Distribution Dispatcher Senior.

Other:

• Rotating shift work is required.
• Must maintain a high availability for call-out response.
• Due to call-out responsibility, applicants must live within, or be willing to relocate to within, 30 minutes of the reporting location.
• With approval from distribution management, a Distribution Dispatcher Senior with at least two years of experience in the position and upon satisfactorily completing the required training and testing can be given a promotional/equity salary adjustment within the classification.
• Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.
• Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue, and adverse publicity.

What You’ll Get:

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well‑being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company, we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

#APCO

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$63,496.00 - $109,543.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.