Dist Dispatcher Assc II

American Electric Power; Fort Wayne (IN); On-site; USD 63,000 - 79,000; Full time

Job summary

American Electric Power is seeking a Distribution Dispatcher Associate to assist in the safe operation, dispatch, and restoration of the distribution system in Fort Wayne, Indiana. You will coordinate outages, track crew locations, and support energizing and restoration activities under SOPD guidance.

The role requires adaptable scheduling, the ability to work under pressure, and a commitment to safety and regulatory compliance.

Qualifications

• Bachelor's degree with no experience required (any field).
• Associate’s degree in electrical or electronic technology with no experience required.
• High School Diploma with 2 years of technical customer support experience.

Responsibilities

• Promote and enforce Safety and Health programs.
• Be knowledgeable and adhere to written company and department policy and procedures.
• Demonstrate the highest standards of ethical behavior and support the Corporate Compliance Policy.
• Effectively operate company communication equipment.
• Track crew locations and ongoing work on the distribution system.
• Dispatch service personnel to respond to outage and emergency situations.
• Authorize the energizing and restoration of distribution facilities.
• Maintain accurate outage records.
• Maintain accurate records of abnormal and defective equipment for distribution facilities.

Skills

Technical customer support

Shift flexibility

Critical thinking

Communication skills

Education

Bachelor's degree in any field

Associate’s degree in electrical or electronic technology

High School Diploma with 2 years of technical experience

Job description

Job Posting End Date

09-26-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for assisting in the safe and reliable operation, dispatching, and restoration of facilities for the AEP Distribution System as assigned.

Job Description

What you’ll do:

• Promote and enforce the Company's Safety and Health programs.


• Be knowledgeable and adhere to written company and department policy and procedures.


• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.


• Effectively operate company communication equipment.


• Track crew locations and ongoing work on the distribution system.


• Dispatch service personnel to respond to outage and emergency situations.


• Authorize the energizing and restoration of distribution facilities.


• Maintain accurate outage records.


• Maintain accurate records of abnormal and defective equipment for distribution facilities.

What we’re looking for:

• Bachelor’s degree in any field with no experience,


• OR associate’s degree in electrical or electronic technology with no experience,


• OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens

Other Requirements:

• Rotating shift work required.


• Must maintain a high availability for call-out response.


• Due to call-out responsibility, applicants must live within or be willing to relocate to within 30 minutes of the reporting location.


• Must satisfactorily complete required training and testing to progress to the next level within the Distribution Dispatcher Associate classification within 2 years and to the Distribution Dispatcher classification within 4 years or vacate the position.


• Promotion and/or equity adjustments within the classification will be made in salary upon successful completion of the required training and testing.


• Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.


• Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity.


• Successful completion of the System Operator/Power Dispatching Selection System (SOPD) test is required for this position. A review of Employment Testing Information, Test-Taking Tips, and the SOPD Practice Tests may be helpful.


• A link to these materials may be found at AEP.com Careers by selecting Employment testing.

What you’ll get:

SG 05: $63,496-$79,369

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$63,496.00 - $79,369.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.