Dispute Review Associate

PREMIER Bankcard, LLC; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) match

Volunteer hours

Wellness program

Employee events

Job summary

PREMIER Bankcard in Sioux Falls, SD is hiring for a Full-Time/Part-Time role focused on handling customer inquiries related to billing and fraud disputes. You will contact cardholders and merchants, process disputes, and execute account adjustments while ensuring compliance with policies and regulations.

Ideal candidates have strong verbal and written communication, solid computer skills, and at least 3 years in a call center environment.

Qualifications

• Good verbal and written communication skills.
• Intermediate computer skills and competency of language.
• Ability to focus and works without supervision.
• Strong skills in detail orientation, analytical thinking, and problem-solving.
• Experience in the call center environment preferred.
• 3 years’ experience in call center area preferred.

Responsibilities

• Answer inbound calls from customers regarding billing and/or fraud disputes and communicate current status.
• Process new lost and/or stolen reports and billing dispute inquiries.
• Identify potential issues and contact cardholders and merchants regarding fraud or billing disputes.
• Execute account adjustments, reinstatements, and closures to mitigate financial risks for the bank, escalating to a supervisor for review when required.
• Follow policies and procedures, state and federal regulations and ensure all department standards are met.

Skills

Verbal communication

Written communication

Detail orientation

Analytical thinking

Problem solving

Adaptability

Education

High School Diploma or equivalent

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities. Job Description: Location: Sioux Falls, SD Shift: Varying shift options available Job Status: Full-Time and Part-Time Company: PREMIER Bankcard Work Site: This Job is offered on-site in Sioux Falls. Employees must live withing 50 miles of a PREMIER location or plan on relocating. Shift Options: Full-Time: 12:30pm-9:00pm Full-Time: 12:00pm-9:00pm Part Time: 2pm-9pm No Sundays! About the Role Provide verbal communication to customer inquiries via telephone as it relates to billing and fraud disputes, utilizing active listening and investigative questioning skills to initiate new lost/stolen and/or disputes. Obtain necessary information to resolve disputes and provide status updates to customers including case resolutions.

Job Duties and Responsibilities Essential duties and responsibilities include the following. Other duties may be assigned. Answer inbound calls from customers regarding billing and/or fraud disputes and communicate current status. Process new lost and/or stolen reports and billing dispute inquires. Identify potential issues and contact cardholders and merchants regarding fraud or billing disputes. Execute account adjustments, reinstatements, and closures to mitigate financial risks for the bank, while preparing and submitting recommendations for further account actions, escalating to a supervisor for review and approval when required. Follow policies and procedures, state and federal regulations and ensure all department standards are met.

Skills and Qualifications Good verbal and written communication skills. Intermediate computer skills and competency of language. Ability to focus and works without supervision. Strong skills in detail orientation, analytical thinking, and problem-solving. Embrace positive attitude towards change. High school diploma or equivalent is preferred. Experience of the credit card system and processes in Customer Service, Security Fraud Disputes, Security Fraudulent Applications, Loss Prevention, and/or Billing Disputes, preferred. 3 years’ experience in call center area preferred.

Competitive Benefits Package Full medical benefits when working 20+ hours per week Traditional and High Deductible health plan options available FREE dental and vision coverage Generous Paid Time Off plans 401(k) – dollar-for-dollar match up to 5% of total compensation Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year Fun Employee Parties

Our Culture We have an emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work. Career advancement opportunities is a way PREMIER leaders show they care. Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

We Value People At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success.

Spirit of Giving Back Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non-profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.

The PREMIER Way Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work. Learn More PREMIER Benefits PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University.

PREMIER Wellness PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.

Celebrating Success Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.