Dispute Resolution Specialist

WHIZZ; United States; Remote; USD 80,000 - 100,000; Part time

Job summary

Join WHIZZ as a Dispute Resolution Specialist and help transform the transportation industry for delivery drivers. In this part-time remote role, you'll evaluate customer disputes, collaborate with teams for timely resolutions, and maintain accurate records. Bring your analytical skills and experience with dispute resolution software to our friendly team dedicated to professional growth and success.

Benefits

Competitive salary

Opportunities for professional growth

Friendly and supportive team

Opportunity to work internationally

Qualifications

• 1+ years of experience in dispute resolution or a related field.
• Experience with Stripe for handling disputes.
• Fluency in English (C1-C2 level) required.

Responsibilities

• Review and evaluate customer disputes and complaints.
• Conduct investigations into disputed transactions.
• Prepare detailed responses to customer disputes.

Skills

Analytical skills

Problem-solving skills

Communication skills

Detail-oriented

Tools

Microsoft Office

Google Workspace

Stripe

Job description

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

We're looking for a Dispute Resolution Specialist to join our remote team.

Responsibilities:

• Review and evaluate customer disputes and complaints to determine their validity and the appropriate course of action.
• Conduct thorough investigations into disputed transactions, gathering all necessary information and evidence.
• Prepare detailed and persuasive responses to customer disputes, addressing each issue with accuracy and professionalism.
• Collaborate with customers and internal teams to gather additional information and ensure timely resolution of disputes.
• Escalate complex disputes to senior management or legal counsel as needed and assist in the development of strategies for resolution.
• Maintain accurate records of dispute resolution activities and outcomes for reporting purposes.

Requirements:

• 1+ experience in dispute resolution or a related field.
• Experience handling disputes in Stripe.
• Proficiency in Microsoft Office, Google Workspace and other relevant software.
• Strong analytical, problem-solving and communication skills.
• Detail-oriented with a high level of accuracy.
• Fluent in English (C1-C2 level).

Working Hours:

• Part-time, 20 hours per week
• Monday to Friday, during daytime hours (EST)

• Competitive salary
• Opportunities for professional and career growth.
• Friendly and supportive team.
• Opportunity to work at an international level.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!