Dispute Resolution Analyst

J29, Inc; Millersville (MD); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare management is seeking a Dispute Resolution Analyst to support Independent Dispute Resolution programs. This role involves coordinating dispute resolution documents, analyzing cases for validity, and responding to inquiries from appellants. The company prides itself on an employee-centric culture, focusing on employee satisfaction and retention. If you are detail-oriented and passionate about healthcare, this is an exciting opportunity to contribute to meaningful projects while working in a supportive environment.

Qualifications

• 1+ years of experience with Provider disputes or claims.
• Knowledge of Medicare appeals program and applicable laws.

Responsibilities

• Coordinate delivery of dispute resolution documents.
• Analyze and make decisions based on medical vs non-medical case types.
• Respond to inquiries from appellants about the dispute resolution process.

Skills

Research techniques

Medicare appeals program

Preparing correspondence/documents

Prioritizing and organizing work assignments

Communicating effectively verbally and in writing

Education

High School Diploma or equivalent

Tools

Personal computers and applicable programs

Job description

General Description:

J29 is a healthcare management company with significant experience providing clinical, policy, and administrative review and analysis of some of the nations most complex healthcare programs. Established in 2017, J29 prides itself on its employee centric culture and high employee retention rates. Our team brings corporate performance that stretches to various areas of the Department of Health and Human Services, such as the Centers for Medicare and Medicaid Services (CMS), and Health Resources and Services Administration.

As a Dispute Resolution Analyst (DRA) you’ll support the Independent Dispute Resolution (IDR) programs that handle routine 'Surprise Billing' appeals work. This role will serve as a support person for the reconsideration/dispute resolution professionals and physician reviewers for second level reconsiderations/dispute resolutions. Additionally, the DRA position will work under close supervision, with minimal latitude for the use of initiative and independent judgement.

Essential Responsibilities:

• Coordinates the delivery of re-determination files/dispute resolution documents and reconsideration/dispute resolution decisions from and to the external entities.
• Builds a reconsideration/dispute resolution case file from evidence submitted and received and analyzes each case to ensure it meets the requirements for a valid reconsideration/dispute resolution request as mandated by Centers for Medicare and Medicaid Services (CMS) or other customer entities.
• Analyzes and makes decisions based on medical vs. non-medical case type, appeal/review categories, validity of appeal/dispute resolution request, and dispute resolution settlement documentation.
• Inputs appropriate data regarding reconsiderations/dispute resolution cases into the applicable required systems.
• Responds to reconsideration/dispute review requests from appellants/patients/providers.
• Routes or responds to telephonic and/or written inquiries from appellants/patients about reconsiderations/dispute resolution or about the reconsiderations/dispute resolutions process from appellants/patient or their legally-designated representatives.
• Identifies any suspected instances of fraud and/or abuse and immediately inform management of such issues.
• Stays abreast of changes in regulations and practices, policies and procedures.
• May submit requests for re-determination files and completed reconsideration and Administrative Law Judge (ALJ) decisions to relevant entities.
• Participates in special projects and performs other duties as assigned.

Minimum Qualifications

Education

• High School Diploma or equivalent

Experience

• One (1) years of experience with Provider disputes or claims
• One (1) years of interaction with claims with larger insurance plans
• One (1) year of general office or administrative experience
• Experience directly relevant to the specific task order or project, preferred

Knowledge, Skills and Abilities

Some Knowledge of

• Research techniques
• Medicare appeals program
• Applicable systems and applications
• Applicable laws, rules and regulations

Some Skill in

• Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency
• Prioritizing and organizing work assignments
• Researching, analyzing and interpreting policies and state and federal laws and regulations
• The use of personal computers and applicable programs, applications and systems

Ability to

• Meet production and quality standards
• Multitask and meet deadlines
• Exercise logic and reasoning to define problems, establish facts and draw valid conclusions
• Make decisions that support business objectives and goals
• Identify and resolve problems or refer issues appropriately
• Communicate effectively verbally and in writing
• Adapt to the needs of internal and external customers
• Show integrity and ethical behavior; respect confidentiality, business ethics and organizational standards
• Assure compliance with regulatory, contractual and accreditation entries

Type of Work

• Hourly/Non-Exempt
• Temporary (4-6 months) with chance of permanent placement

Location:

• Remote: US Based
• CMS regulation require US Residence 3 of the past 5 years.

Why J29?

J29 is an employee centric Federal Contractor that focuses on creating health and IT solutions for the better of the community. Making company culture the main priority ensures employees satisfaction and retention. We believe in empowering employees to do great things. When you invest in your people, and focus on creating a healthy work life balance, then your employees will take care of your customers and make sure they are happy. One of our sayings is “Work Hard and Be Nice to People” – it really is that simple.

J29 Solutions

Check J29 Inc. out on LinkedIn!

EEO Statement

J29, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.