Dispute Lead

HEITMEYER CONSULTING INC; Tulsa (OK); On-site; USD 120,000 - 150,000; Full time

Job summary

Heitmeyer Consulting seeks a skilled Disputes Lead to support the production team in handling fraud across Debit Card, ACH, Zelle and Checks. Deep TRIPS platform expertise and regulatory acumen are essential for this role.

You will analyze current processes, document workflows, and act as SME for regulatory impacts. The successful candidate will collaborate with Fraud Operations and Payment Technology teams to evaluate requirements and ensure alignment with Reg E and Nacha guidelines, driving

Qualifications

• 5+ years leading disputes with TRIPS (Deluxe) to capture processes for fraud actions (Debit Card, ACH, Zelle, Checks).
• Strong knowledge of Reg E (Electronic Fund Transfers) and Nacha rules in dispute handling.
• Excellent communication and ability to evaluate current state and recommend improvements incl. automation.
• Experience collaborating with Fraud Operations and Payment Technology teams.
• Independent, analytical thinker with strong problem-solving and interpersonal skills.

Responsibilities

• Handle ongoing operational support for disputes and recovery processes for fraud cases – Debit Cards, ACH, Zelle, Checks.
• Serve as TRIPS SME with regulatory impacts and decision-making to support critical compliance requirements (Reg E, Nacha).
• Work closely with Fraud Operations and Payment Technology to evaluate requirements and align documentation.
• Support compliance with all Reg E requirements and related regulatory impacts.

Skills

Disputes leadership

TRIPS platform

Reg E knowledge

Nacha rules

Fraud operations collaboration

Analytical thinking

Tools

TRIPS platform tool

Job description

Heitmeyer has a banking client that has a need for a skilled Disputes Lead who will support the production team in handling fraud items across multiple financial instruments. The ideal candidate will have a deep working knowledge of the TRIPS platform along with operational expertise in fulfilling all regulatory and compliance requirements.

Top Required Skills:

• 5+ years of experience as a Disputes leader utilizing TRIPS (Dispute system from Deluxe) to capture processes and documentation for handling of Debit Card, ACH, Zelle and Check fraud actions.
• Strong working knowledge of associated regulatory impacts – especially Reg E (Electronic Fund Transfers)in handling payment disputes associated with money movement along with Nacha rules.
• Excellent communication and ability to evaluate current state and recommend improvements along with automation opportunities.
• Strong background collaborating with teams across the Payment Technology and Fraud Operation organizations.
• Independent resource with strong analytical, critical thinking and problem-solving skills who can communicate well through strong interpersonal skills.

Nice-to-have:

• Prefer strong leader who is comfortable with being primary support for team even though won’t have direct management responsibility.

Top Responsibilities:

• Handle ongoing operational support for organization in handling Disputes and Recovery processes for fraud cases – Debit Cards, ACH, Zelle, Checks.
• Serve as SME with TRIPS along with regulatory impacts and decision making to support critical compliance requirements including Reg E and Nacha guidelines.
• Work closely with Fraud Operations and Payment Technology team in evaluating requirements and aligning documentation.
• Support compliance with all Reg E requirements and associated regulatory impacts.

Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status or any other characteristic protected by law.