Dispensary Supervisor

Renew Cannabis Co.; Fairview Heights (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible schedules

2 weeks PTO

Employee discount

Company swag

Job summary

Renew Cannabis Co. is seeking an experienced Dispensary Supervisor / Floor Lead in Fairview Heights, IL. The role supports management, drives best-in-class customer service, and ensures regulatory compliance and store standards.

You will lead daily store operations, train staff, manage inventory, and ensure precise cash handling and POS usage while maintaining a positive team environment.

Qualifications

• Cannabis experience required.
• Must be at least 21 years of age.
• High school diploma or GED.
• 2+ years in a supervisory/management role in a retail setting with POS operations.
• Exceptional customer service skills.
• Knowledge of basic computer skills.
• Positive attitude and strong work ethic.
• Understanding of applicable state and local cannabis laws and regulations.
• Excellent organization and time management skills.
• Clear and effective communication skills.

Responsibilities

• Provide best-in-class customer service to customers.
• Uphold policies for sales and customer service to ensure customer satisfaction.
• Maintain knowledge of all products/strains and train teammates on product knowledge.
• Monitor and maintain inventory levels and communicate actions with management.
• Assist customers in selecting products and explain cannabis consumption methods.
• Execute and delegate tasks during shifts: cash handling, POS data entry, inventory checks, and order deliveries.
• Ensure adherence with security measures and store safety; maintain organized store and accurate vault.
• Collaborate with management to ensure smooth operations and regulatory compliance.
• Perform daily data collection and respond to issues/complaints.
• Handle opening and closing procedures; participate in onboarding and training of new staff.

Skills

Leadership

Customer service

Retail math

Communication

Team player

POS operations

Education

High school diploma or GED

Tools

POS system

Job description

Dispensary Supervisor / Floor Lead

Looking to hire a Dispensary Supervisor / Floor Lead in Fairview Heights. The role assists with day‑to‑day operations of the dispensary, supporting the management team, and ensures best‑in‑class customer service while maintaining compliance with all applicable regulations and company standards.

Job Summary

Assist with the day‑to‑day operations of the dispensary (retail store) and provide support for the management team. Responsible for maintaining best‑in‑class customer service, ensuring compliance with regulations and company standards, setting performance standards, and keeping associates motivated. Requires excellent leadership qualities, strong retail math skills, and a solid understanding of dispensary inventory and products.

Primary Responsibilities

• Provide best‑in‑class customer service to customers.
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction.
• Maintain in‑depth knowledge of all products and strains in the store, provide industry‑wide product knowledge, and train and share that knowledge with other team members.
• Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager.
• Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently.
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  • Correct cash handling.
  • Accurate use and maintenance of the Point of Sale (POS) system.
  • Accurate and timely data entry in both the POS system and inventory tracking system.
  • Assistance in verifying order deliveries for accuracy.
  • Ensure adherence with security measures and safety compliance.
  • Maintenance of an organized and clean store.
  • Management of visitor log.
  • End‑of‑day daily update emails.
  • Ensure accuracy with the vault.
• Work with the Management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations.
• Daily activities, maintenance, and data collection for any reported issues and/or complaints.
• Open and closing procedures.
• Assist with the onboarding and training of new staff in partnership with the management team.

Job Requirements

• Cannabis experience required.
• Must be at least 21 years of age.
• Strong retail math skills required.
• High school diploma or general education degree (GED).
• 2+ years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Exceptional customer service skills.
• Knowledge of basic computer skills.
• Positive attitude, team player and strong work ethic.
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.
• Must have excellent organization and time management skills.
• Must be focused, pay close attention to detail.
• Must be able to internalize training and follow instructions.
• Must be able to communicate clearly and effectively.

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, balance, stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

Flexible schedules, 2 weeks of paid time off (PTO) for full‑time staff, a generous employee discount, and company swag.

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries are equal opportunity employers and celebrate the population of differences and do not discriminate in their hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.