Dispensary Sales Associate

King City Gardens; Colerain Township (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, vision and dental plans after

Job summary

King City Gardens is seeking a Dispensary Sales Associate to deliver exceptional customer service and educational support at The Garden Dispensary in Colerain Township, OH. You will help patients and adult-use customers understand cannabis products, assist with selection, and ensure compliance with Ohio DCC regulations and company SOPs.

The role requires professionalism, reliability, and strong communication in a fast-paced retail setting.

Qualifications

• Strong verbal communication and interpersonal skills.
• Customer service experience with a friendly, patient approach.
• Ability to follow procedures, maintain confidentiality, and handle cash accurately.

Responsibilities

• Welcome customers with friendly, professional service and provide product guidance.
• Verify IDs and applicable registry information per Ohio regulations.
• Assist customers in selecting products and make informed purchasing decisions within policy.

Skills

Verbal communication

Customer service

Attention to detail

Cash-handling

Fast-paced environment

Organization

Teamwork

Willingness to learn

Job description

Position: Dispensary Sales Associate

Pay: $18

Address: 9880-A Colerain Ave, Cincinnati, OH 45251

Company Info:

King City Gardens (KCG) is a rapidly growing, locally owned and veteran-owned cannabis company founded in 2023. As the only Level 1 cultivator in the region, we serve both the medical and recreational cannabis markets, with more than 50,000 square feet currently under canopy and plans to keep expanding. We also have three dispensaries under The Garden brand in Sycamore Township, Camp Washington, and Colerain! If that wasn’t exciting enough, we recently partnered with Jeeter to manufacture the #1 pre-roll in the world! KCG is the place to grow, make an impact, and help shape the future of the cannabis industry!

Job Description:

The Dispensary Sales Associate (Budtender) is responsible for providing exceptional customer service and educational support to medical patients and adult-use customers at The Garden Dispensary. This role assists customers in understanding cannabis products, navigating available options, and making informed purchasing decisions while maintaining strict compliance with Ohio Division of Cannabis Control (DCC) regulations and company policies.

The ideal candidate is personable, dependable, detail-oriented, and comfortable working in a fast-paced retail environment. This position requires professionalism, discretion, strong communication skills, and a commitment to providing a welcoming and compliant customer experience.

Responsibilities:

• Welcome customers and provide friendly, professional, and knowledgeable service.
• Verify customer identification and applicable patient registry information in accordance with Ohio regulations.
• Educate customers on cannabis products, strains, cannabinoids, product types, and available options within the scope of the role.
• Assist customers with product selection based on their preferences and needs without making unsupported medical claims.
• Maintain customer confidentiality and protect sensitive personal and patient information.
• Process sales and dispensations accurately using the dispensary’s point-of-sale (POS) and applicable cannabis tracking systems.
• Maintain accurate sales, dispensing, and inventory records in accordance with company procedures and regulatory requirements.
• Follow all applicable DCC regulations, Ohio Administrative Code requirements, and internal Standard Operating Procedures (SOPs).
• Promptly report suspicious activity, compliance concerns, discrepancies, or operational issues to the appropriate supervisor.
• Assist with receiving, labeling, stocking, and organizing inventory.
• Maintain a clean, organized, and professional sales floor and work environment.
• Complete assigned opening and closing duties, compliance documentation, and other operational tasks.
• Participate in required training and maintain current knowledge of products, procedures, and regulatory expectations.
• Demonstrate reliability, punctuality, teamwork, and flexibility in meeting business needs.

Required Skills:

• Strong verbal communication and interpersonal skills.
• Customer service skills with a friendly, professional, and patient approach.
• Attention to detail and the ability to follow established procedures.
• Basic math, computer, point-of-sale, and cash-handling skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively in a fast-paced retail environment.
• Strong organizational skills and the ability to manage multiple tasks.
• Willingness to learn cannabis products, company procedures, and regulatory requirements.
• Dependability, punctuality, and a team-oriented mindset.

Preferred Skills and Experience:

• Previous retail, hospitality, sales, or customer service experience.
• Experience with cash handling and point-of-sale systems.
• Knowledge of cannabis products, strains, cannabinoids, and consumption methods.
• Experience working in a regulated retail environment.
• Familiarity with inventory management and accurate recordkeeping.

Physical Requirements:

• Ability to stand and walk for extended periods throughout an assigned shift.
• Ability to lift and carry up to 25 pounds.
• Ability to perform repetitive tasks, including handling products, operating registers, and labeling inventory.
• Ability to maintain attention to detail while working in a busy retail environment.
• Availability to work evenings, weekends, and holidays as scheduled.

Division of Cannabis Control Requirements

• Must be 21+, pass a background check, and obtain and maintain a DCC employee badge.
• Ability to meet background screening requirements consistent with Ohio cannabis industry standards.
• Full-time associates are eligible for health, vision, and dental plans after 30 days.