Dispensary Keyholder

C3 Industries; Springfield (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical Dental Vision Insurance

Disability Insurance

Life Insurance

Paid time off

Employee discount

401(k)

Holiday Pay

Company Swag

Job summary

C3 Industries is seeking a Shift Lead to supervise store operations in Springfield, IL and actively drive sales. You will greet customers, verify IDs, meet sales targets, manage POS transactions, stock the floor, and uphold state compliance.

This full-time role requires strong leadership and communication, including evening/weekend shifts. Compensation is $19.00 per hour with benefits such as medical, dental, vision, disability, life insurance, 401(k), PTO, and employee discounts.

Qualifications

• 3+ years of customer service experience.
• High school diploma or GED.
• Experience opening/closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching KPIs regularly.
• Ability to multitask and work independently.
• Strong written and spoken communication skills.
• Knowledge of state/local regulations preferred.
• Willingness to work nights, weekends, and some holidays.
• Must pass a background check and be 21 years or older.

Responsibilities

• Greet customers and verify IDs.
• Meet or exceed sales targets and conversion goals.
• Assist customers with questions on forms and update POS data.
• Maintain showroom and stock levels; delegate tasks as needed.
• Educate customers on cannabis products and effects.
• Process online orders quickly while ensuring compliance.
• Model excellent sales and customer service behaviors.
• Handle complaints professionally with management support.
• Keep product knowledge up to date with trends and regulations.
• Operate POS, manage cash, and follow cash handling policies.
• Open/close the store, assist with product intake and inventory.
• Participate in meetings and suggest improvements.
• Ensure compliance with policies, security, and schedules.
• Support training for staff on duties and sales tactics.

Skills

Customer service

Sales targets

Communication

Leadership

Multitasking

Independence

Flexible hours

Background check

Age 21+

Regulatory knowledge

Education

High School Diploma

Tools

POS systems

Cash handling

Job description

Who we are...

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences.

What we're looking for...

The Shift Lead is responsible for overseeing store operations in cooperation with management, while actively driving sales by guiding customers through the selection and purchase of cannabis products that best meet their needs and preferences. This is a full-time position.

Dispensary Address: 4211 Conestoga Dr, Springfield, IL 62711

Operating Hours: 9-9 Sun-Thur, 9-10 Fri-Sat

Rate of Pay: $19.00

In this role you will….

• Greet customers upon entry and perform initial check-in verification of required identification (ID).


• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.


• Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed.


• Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed.


• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests.


• Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront.


• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.


• Handle customer complaints in a professional manner, partnering with management as needed.


• Maintain product knowledge and keep up on current cannabis trends and compliance regulations.


• Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies.


• Open and close the store, assist with intake of product, and inventory counts.


• Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.


• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.


• Ensure all employees adhere to the company’s policies and guidelines, and act as store representative when Store Manager or Assistant Store Manager are not present.


• Support the training of current and new employees on job duties, POS, inventory, product options, sales tactics, etc.


• Participate in the counting, pooling, and splitting tips as assigned by management.

Skills and experience you have...

• 3+ years' customer service experience.


• High school diploma or GED.


• Experience opening and closing a retail store or restaurant preferred.


• Experience with POS systems and cash handling practices.


• Commitment to reaching Key Performance Indicators on a regular basis.


• Effective multi-tasker with demonstrated ability to prioritize tasks.


• Ability to work independently with little or no direct supervision.


• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.


• Knowledge of state and local regulations is preferred.


• Willingness to work nights, weekends, and some holidays.


• Ability to pass a background check and is 21 years of age or older.


• Must be able to obtain and maintain required state licenses based on work location.

Our mission is to share our love of cannabis with the world.

Benefits:

• Medical, Dental, & Vision Insurance


• Short- & Long-Term Disability Insurance


• Life Insurance


• Paid time off


• Employee discount


• 401(k)


• Holiday Pay


• Company Swag

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment characteristics described below are representative of those that may be encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Ability to remain in a stationary position, move about the work area, and operate standard office, retail, or production equipment, as applicable to the position.

Ability to communicate effectively, including exchanging information through speaking, hearing, and other means as necessary.

May occasionally be required to bend, stoop, reach, crouch, or perform repetitive motions associated with the duties of the position.

May occasionally be required to lift, carry, push, or pull up to 50 pounds; frequent lifting and movement of up to 25 pounds may be required.

Depending on the work location and position, employees may be exposed to varying temperatures, noise levels, equipment, facility environments, or retail settings.

Prolonged periods of standing, walking, or sitting may be required based on the nature of the role.

* Compensation Estimate Disclaimer

All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.