Dispensary Shift Lead

C3 Industries; Buchanan Township (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Short- & Long-Term Disability

Life Insurance

Paid time off

Employee discount

401(k)

Holiday Pay

Company swag

Job summary

C3 Industries is seeking a Shift Lead to oversee store operations, drive sales, and ensure excellent customer service at our Ann Arbor area location. You will guide customers through product selections, manage cash and POS tasks, and support daily store activities.

The role requires at least 3 years of customer service experience, a high school diploma, and flexibility to work nights, weekends, and some holidays. This position emphasizes regulatory knowledge and team leadership.

Qualifications

• 3+ years’ customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching KPI targets.
• Effective multi-tasker with good prioritization.
• Ability to work independently with minimal supervision.
• Strong oral and written communication skills.
• Knowledge of state and local regulations is preferred.
• Willingness to work nights, weekends, and some holidays.
• Able to obtain and maintain required state licenses; age 21+.

Responsibilities

• Greet customers and verify IDs on entry.
• Meet or exceed sales targets and conversion goals.
• Assist customers with questions on forms; update POS records.
• Keep waiting room and sales floor clean and stocked.
• Educate customers on cannabis genetics and effects.
• Process online orders quickly and accurately.
• Be a role model for sales and customer service.
• Handle customer complaints professionally with management support.
• Maintain product knowledge and stay updated on regulations.
• Operate POS and manage cash daily per policy.
• Open/close store, assist with inventory, and process intake.
• Participate in management meetings and contribute improvement ideas.
• Ensure compliance with dispensary policies and schedules.
• Train new staff on duties, POS, and inventory.
• Assist in tip pooling as assigned.

Skills

Customer service

POS & cash handling

Communication skills

Multi-tasking

Independence

Regulatory knowledge

Schedule flexibility

Background check ready

Licenses & age 21+

Education

High School Diploma or GED

Tools

POS systems

Cash handling

Job description

Who we are...

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences.

What we're looking for...

The Shift Lead is responsible for overseeing store operations in cooperation with management, while actively driving sales by guiding customers through the selection and purchase of cannabis products that best meet their needs and preferences. This is a full-time position.

In this role you will….

• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed.
• Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests.
• Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront.
• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
• Handle customer complaints in a professional manner, partnering with management as needed.
• Maintain product knowledge and keep up on current cannabis trends and compliance regulations.
• Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies.
• Open and close the store, assist with intake of product, and inventory counts.
• Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.
• Ensure all employees adhere to the company’s policies and guidelines, and act as store representative when Store Manager or Assistant Store Manager are not present.
• Support the training of current and new employees on job duties, POS, inventory, product options, sales tactics, etc.
• Participate in the counting, pooling, and splitting tips as assigned by management.

Skills and experience you have...

• 3+ years’ customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
• Knowledge of state and local regulations is preferred.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and is 21 years of age or older.
• Must be able to obtain and maintain required state licenses based on work location.

Our mission is to share our love of cannabis with the world.

Benefits:

• Medical, Dental, & Vision Insurance
• Short- & Long-Term Disability Insurance
• Life Insurance
• Paid time off
• Employee discount
• 401(k)
• Holiday Pay
• Company Swag

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment characteristics described below are representative of those that may be encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Ability to remain in a stationary position, move about the work area, and operate standard office, retail, or production equipment, as applicable to the position.

Ability to communicate effectively, including exchanging information through speaking, hearing, and other means as necessary.

May occasionally be required to bend, stoop, reach, crouch, or perform repetitive motions associated with the duties of the position.

May occasionally be required to lift, carry, push, or pull up to 50 pounds; frequent lifting and movement of up to 25 pounds may be required.

Depending on the work location and position, employees may be exposed to varying temperatures, noise levels, equipment, facility environments, or retail settings.

Prolonged periods of standing, walking, or sitting may be required based on the nature of the role.

* Compensation Estimate Disclaimer

All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.