Dispensary General Manager (Detroit)

Ascend Wellness Holdings; Detroit (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Dispensary General Manager to lead a team in delivering exceptional customer experiences. This role involves overseeing retail operations, ensuring compliance with cannabis regulations, and driving sales growth. The ideal candidate will have a strong background in retail management, excellent interpersonal skills, and a passion for fostering a positive workplace culture. Join a forward-thinking company committed to setting new standards in the cannabis industry and making a meaningful impact in the lives of customers through quality service and products.

Benefits

Health Insurance

Employee Discounts

Flexible Scheduling

Professional Development

Paid Time Off

Qualifications

• 5+ years of experience in retail management with a focus on leadership.
• Knowledge of state-specific cannabis laws and compliance.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Oversee retail store operations and ensure a positive customer experience.
• Recruit, hire, and train staff while managing performance.
• Analyze business metrics and drive sales growth.

Skills

Leadership

Retail Management

P&L Management

Customer Service

Conflict Resolution

Regulatory Compliance

Interpersonal Skills

Time Management

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Ascend Wellness Holdings (AWH) of Detroit, MI is looking to hire a Dispensary General Manager!

Are you a leader who can be a champion for change? Can you prioritize multiple tasks and manage your time effectively? Do you treat people with respect and act with integrity? If yes, you might just be perfect for this retail management position!

THE ROLE

The General Manager is responsible for the execution of retail store sales, operations and responsibilities, in order to deliver consistent, positive, industry leading customer experiences and drive profitable top line sales. This will be accomplished by ensuring that all responsibilities are executed with the underlying commitment to Ascend Wellness Holdings and its subsidiaries' values, supporting our customers and our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Recruit, hire and staff the dispensary by recruiting top talent with a diverse set of skills among candidates.
• Coach, develop and maximize the success of all associates.
• Coach to drive desired behaviors across all roles.
• Ensure onboarding and continued training and education is delivered.
• Analyze key business metrics, create action plans and gain buy-in from the team.
• Ensure team communication, leading weekly managers meeting and monthly team meetings.
• Effective P&L management by driving sales growth, along with managing expense budgets, including deposits and accounts receivable.
• Direct workforce management activities.
• Direct inventory activities resolving all discrepancies in accordance with state law.
• Oversee operational execution, ensuring all policies and procedures are being followed.
• Ensures all technology solutions are working and functioning as designed.
• Ensure loss prevention / security policies and practices are being followed.
• Become an expert in all cannabis state-specific rules, regulations and laws. Execute and enforce compliance, according to state laws.
• Develop and drive proactive internal compliance controls and processes.
• Ensure all employees are up to date on regulatory changes.
• Foster positive and productive relationships with key regulators, inspectors and law enforcement personnel.
• Ensures all required State, and Company sanctioned reports and audits are executed on time.
• Lead a consistent focus on customer loyalty and creating emotionally engaging customer experiences.
• Ensure visual standards are set in accordance with company direction.
• Direct the implementation of customer engagement strategies.
• Coordinate and partner with management to drive the success of promotions and loyalty program.
• Oversees and signs off on product buys from our wholesale partners.
• Ensures the website and live menu are up to date and maintained to the brand standard.
• Leads and champions change and innovation in a fast-paced environment.
• Other duties as assigned by the Management Team

SUPERVISORY RESPONSIBILITIES:

This position has supervisory responsibilities, including but not limited to:

• Manages and motivates staff (including hiring, firing, performance management and recognition duties).
• Train, direct and appraise staff.
• Create daily work schedule(s) for proper employee utilization
• Plan and organize workload and staff assignments.
• Issues written and oral instructions; assigns duties and examines work for correctness and conformance to policy and procedures.

COMPETENCIES:

• Demonstrated success managing single or multiple location(s) P&L responsibility.
• Knowledge of or a willingness to learn state specific cannabis laws and regulatory compliance.
• Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook & PowerPoint.
• Must have the ability to manage and prioritize multiple projects and meet deadlines.
• Must have excellent interpersonal skills as well as a friendly and outgoing
• Must possess excellent conflict resolution skills and ability to manage difficult or emotional situations.
• Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational
• Observes and adheres to regulatory, safety and security procedures.

EDUCATION, EXPERIENCE, ELIGIBILITY and TRAINING:

• Must be 21 years of age or older.
• Bachelor's degree (B.A. / B.S.) from a four-year college / university; and over five years' experience of multiple location leadership experience, leadership in a high-volume retail sales environment or equivalent combination of education and experience.

COMPANY OVERVIEW

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO STATEMENT

Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.