Dispensary General Manager

Push Operations; Natick (MA); On-site; USD 90,000 - 150,000; Full time

Job summary

Push Operations in Natick, MA, is seeking a Dispensary General Manager to lead all day-to-day operations of the dispensary and deliver an exceptional guest and employee experience.

You will oversee staffing, training, compliance with state regulations, recruitment, performance management, and ongoing coaching while working closely with the Director of Retail.

Bachelor degree preferred; strong leadership and retail/cannabis experience required; flexibility with hours.

Qualifications

• Bachelor degree or equivalent work experience preferred.
• Ability to work well under pressure and meet deadlines.
• Proven ability to lead a large and complex team.
• Significant experience in retail business, management and/or human resources.
• Excellent leadership, interpersonal, follow-up, follow-through and multi tasking skills.
• Very organized and detail oriented.
• Ability to be flexible with varying work hours based on business needs.
• Passionate about the importance of cannabis.

Responsibilities

• Oversee daily dispensary operations and ensure exemplary guest and employee experience.
• Train, guide, and coach the dispensary teams to ensure regulatory and policy compliance.
• Identify inefficiencies and implement process improvements across operations.
• Lead recruitment, onboarding, and performance management.
• Maintain staffing to meet business needs and deliver a best-in-class retail experience.
• Engage with customers on the sales floor to understand success and opportunities.
• Respond promptly to customer requests for product information and training.

Skills

Leadership

Team management

Retail management

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Cannabis industry

Education

Bachelor's degree or equivalent work experience

Job description

The Dispensary General Manager is the key leadership position overseeing all elements of the dispensary operations. They have ultimate accountability for ensuring successful day-to-day operations delivering an exceptional experience for both guests and employees.

Authority and supervision:

• Directly reports to the Director of Retail
• Works in conjunction with Manager of Operations
• Responsible and accountable for all daily operations
• Supervises Assistant GM, shiftleads, captains, inventory staff and RSA's

Duties and responsibilities:

• Follow Redi's policies and procedures for the daily operations and fully comply with state marijuana regulations
• Train, guide, and coach the dispensary teams to ensure operational compliance
• Responsible for scrutinizing the daily operations of the dispensary, continuously looking for inefficiencies and identifying improvements
• Responsible for working with all levels of the team to identify and cultivate future talent within the dispensary
• Responsible for leading dispensary team to achieve company set goals through motivation and employee buy-in
• Manages the recruitment, selection and onboarding process
• Coaches, counsels and applies disciplinary action when necessary
• Responsible for the performance management of the dispensary team
• Analyze product sales patterns and customer trends
• Leads the team to ensure adequate staffing to support the business needs and deliver a best in class retail experience
• Is an active presence on the sales floor partnering with the team and the customers to understand areas of success and opportunity
• Responsible for ensuring a timely turnaround when responding to customers requesting product, training, and general information

Bachelor degree or equivalent work experience preferred

Qualifications and skills:

• Bachelor degree or equivalent work experience preferred
• Ability to work well under pressure and meet deadlines
• Proven ability to lead a large and complex team
• Significant experience in retail business, management and/orhuman resources
• Excellent leadership, interpersonal, follow-up, follow-through and multi tasking skills
• Very organized and detail oriented
• Ability to be flexible with varying work hours based on business needs
• Passionate about the importance of cannabis

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 30 pounds
• An environment with moderate to loud noise level