Dispensary Associate (Full-Time)

Canopy USA; Worcester (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid Time Off

Short Term Disability

Long Term Disability

Employee Assistance Program

Life insurance and ADD&D

Pet insurance

Job summary

The Botanist, a Canopy USA subsidiary, seeks a Dispensary Associate in Worcester, MA. You will educate patients face-to-face and by phone, manage records, assist with inventory and cash handling, and support order fulfillment. The role requires high school diploma, 21+ age, and strong customer service skills.

Open availability is essential; training will cover compliance, product guidance, and patient care. Join a team focused on safe, compassionate cannabis access and excellent service.

Qualifications

• High school diploma or equivalent required.
• 2+ years in fast-paced client-service industries; hospitality/retail preferred.
• Cash-handling experience preferred.
• Able to pass a state-mandated background check.
• Night and weekend availability required.
• Must be at least 21 years old.
• Familiarity with medical marijuana history and products preferred.
• Outstanding customer service, in-person and phone.
• Able to thrive in a fast-paced environment with composure.
• Proactive, flexible, and multitasking abilities.

Responsibilities

• Greet members in person or on the phone and handle appointments.
• Maintain member records in compliance with state law and company policy.
• Answer questions about the law and the company for members.
• Advise members on medicine selection and safe dosage.
• Assist with inventory and cash management under the Dispensary Manager.
• Maintain a clean, safe, welcoming facility environment.
• Perform any other duties as assigned by the General Manager.

Skills

Customer service

Cash handling

Night/weekend availability

Background check

21+ years old

Cannabis product knowledge

Excellent communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Why The Botanist?

The Botanist is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units - Wana, Jetty, and Acreage - realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Brief Description

Why The Botanist?

The Botanist is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units - Wana, Jetty, and Acreage - realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you’ll work for

The Botanist

Our Culture

Here at Canopy USA, LLC, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry. We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About The Role (Dispensary Associate)

The Dispensary Associate is responsible for interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Dispensary Associate will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients.

Requirements

How you’ll make a difference (required duties and responsibilities)

• OPEN AVAILABILITY, NIGHTS AND WEEKENDS REQUIRED
• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
• Maintains member records in compliance with State law and Company policy
• Answers questions about the law and the Company from members and others
• Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
• Assists Dispensary Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Other duties may be assigned by the General Manager according to Company needs

Skills To Be Successful (minimum Qualifications)

• High school diploma or equivalent
• 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds preferred
• Cash-handling experience preferred
• Able to pass a state mandated background check
• Night and Weekend Availability Required
• Must be at least 21 years of age
• Familiarity with history and varieties of medical marijuana preferred
• Outstanding phone and in-person customer service skills
• Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability and multi-tasking

Summary

Perks & Benefits

• Full suite of medical, dental, and vision insurance
• Paid parental leave.
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HSA available.
• Based on eligibility.

Work Environment And Physical Demands

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Repetitive motions and understanding of lab equipment.
• Must wear company-provided lab coats, hair/beard nets, gloves, surgical masks and safety glasses/ goggles/ splash shield, while working in the lab.
• Must adhere to facility general hygiene requirements.
• Capacity to stay focused on the task at hand.

DISCLAIMER

This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job.

E-Verify Participation Notice

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. What is E-Verify? E-Verify is an internet-based system that compares information from and employees' Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Code Of Conduct

All employees are expected to represent values and maintain the standards contained in the Code of Conduct.

The Botanist

is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in The Botanist. If you need assistance with completing an online application due to a disability, please send a request to [e-mail]. Please be sure to include "Accommodation Request" in the subject line.