Dispensary Associate - Full Time

Savvyherb; Winter Haven (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

Trulieve is hiring a Dispensary Associate in Florida to deliver compassionate customer service, educate patients on cannabis products, and ensure compliance with state regulations. The role involves processing orders, handling returns, and maintaining a clean workstation, with potential support for delivery and online orders.

21+ and cash handling required; a background check will be conducted. Pay starts at $14 per hour, with tips possible.

Qualifications

• High-school diploma or equivalent required.
• 21+ years old (18+ in CT, PA, WV) as applicable.
• Cash handling and customer service experience preferred.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Educate patients about cannabis products and answer questions.
• Process orders and assist with returns and exchanges.
• Maintain a clean, organized workstation and follow company procedures.
• Support delivery and online order fulfillment as needed.

Skills

Cash handling

Customer service

Communication

Team player

Retail experience

Education

High-school diploma or equivalent

Job description

• Trulieve is hiring a full-time Dispensary Associate to provide compassionate customer service, educate patients on cannabis products, and ensure compliance with state regulations in a fast-growing medical cannabis industry.
• The company emphasizes natural, hand-grown products designed to alleviate symptoms related to serious medical conditions like seizures, muscle spasms, pain, nausea, and loss of appetite, working closely with physicians for appropriate patient care.
• Key responsibilities include assisting customers, processing orders, handling returns, maintaining a clean workstation, and potentially supporting delivery and online order fulfillment; a valid driver's license and clean driving record are required for delivery duties.
• Candidates must be at least 21 years old (18 in certain states), have cash handling and customer service experience, strong communication skills, the ability to work independently and in teams, and must pass a background check; flexible hours including evenings, weekends, and holidays are required.

An industry-leading, vertically integrated cannabis company & multi-state operator in the U.S.

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If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website;

Requisition ID:18310

Remote Work Available:No

Job Title:Dispensary Associate - Full time

Department:Retail

Reports To:General Manager

FLSA Status:Regular Non-Exempt

Pay:$14.00 an hour (position is also eligible for tips)

KEY DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

*Employees MAY be required to perform additional team tasks on an as needed basis. Please let us know if there are any issues performing additional duties within some of the crossover job descriptions below.*

ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED

• Must possess a valid driver's license and clear driving record to fulfill delivery driver role
• Follow all Trulieve Policies and Procedures as delivery associate

ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT

• Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

SKILLS AND QUALIFICATIONS

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Additional Requirements

• Must be able to move intermittently throughout the workday.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Physical Requirements

While performing the duties of this job, the employee is:

• Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices:
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
• Occasionally required to remain in a seated position.

Work Schedule

• Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays
• This position will work up to 40 hours per week and will be available "after hours" based on business needs

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer - Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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