Dispensary Associate-FT (28th St)

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH); Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible schedules

2 weeks paid time off (PTO)

Company swag

Job summary

Ascend Wellness Holdings in Grand Rapids, Michigan, is seeking a Dispensary Associate responsible for guiding customers in their cannabis purchases. Responsibilities include ensuring a best-in-class customer experience while maintaining operational integrity and compliance. The position requires a high school diploma and exceptional customer service skills.

Additional benefits include flexible schedules, 2 weeks paid time off for full-time staff, and company swag.

Qualifications

• Must be at least 21 years of age.
• Retail experience preferred, cannabis retail experience a plus.
• Must internalize training and follow instructions.

Responsibilities

• Guide customers through the cannabis purchasing experience.
• Maintain store compliance and operational integrity.
• Deliver exceptional customer service.

Skills

Customer service skills

Basic computer skills

Attention to detail

Knowledge of cannabis POS software

Education

High school diploma or GED

Tools

Cannabis point of sale (POS) software

Job description

Job Summary

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, providing accurate product descriptions, and operating with a high level of accuracy in a fast‑paced environment. The Full Time Dispensary Associate works 30-40 hours per week. Must have flexibility to work weekdays (AM/PM) and weekends. Benefits include flexible schedules, 2 weeks paid time off (PTO) for full‑time staff, and swag.

Primary Responsibilities

• Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store


• Guide customers through sales transactions while offering advice and knowledge as needed or requested


• Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained


• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up


• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures


• Continuously develop product knowledge to offer customers the most up-to-date information and advice


• Respond to customer inquiries in store, online, and over the phone


• Accurately use and maintain the point of sale (POS) system in person and over the phone


• Accurate cash handling, customer cart management, and ringing of customer transactions


• Accurate and timely data entry of customer information


• Strive to achieve team and individual performance goals


• Verify proper paperwork, documentation, and required identification for customers


• Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership


• Report any observed inconsistencies or hazards to Store Leadership


• Maintain a clean, organized, safe and inviting store environment


• Complete store opening and closing checklists

Job Requirements

• Must be at least 21 years of age


• High school diploma or general education degree (GED)


• Retail experience preferred, cannabis retail experience a plus


• Exceptional customer service skills


• Knowledge of basic computer skills


• Cannabis point of sale (POS) software a plus


• Positive attitude, team player and strong work ethic


• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures


• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry


• Must have excellent organization and time management skills


• Must be focused and pay close attention to detail


• Must be able to internalize training and follow instructions


• Must be able to communicate clearly and effectively

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.