Dispatchers, Except Police, Fire, and Ambulance

Course Advisor, Inc.; United States; On-site; USD 24,560 - 65,660; Full time

Job summary

Course Advisor is hiring a Dispatcher to schedule and dispatch workers and equipment. The role involves maintaining dispatch records, arranging repairs, and monitoring personnel locations to ensure timely service. Candidates should possess strong listening, communication, and time management skills. The average salary ranges from $24,560 to $65,660 annually. This position is crucial for coordinating operations effectively within the transportation industry in the United States.

Qualifications

• Ability to actively listen and understand various viewpoints.
• Effective verbal communication skills.
• Skill in adjusting actions based on others' actions.
• Experience in performance monitoring for improvements.
• Understanding of work-related documents.
• Efficient in managing one's own time and others'.

Responsibilities

• Arrange necessary repairs for service restoration.
• Maintain records of customer requests and dispatch information.
• Prepare work orders for dispatch.
• Monitor locations of personnel and equipment.
• Schedule dispatches based on customer needs.
• Relay information to work crews and supervisors.

Skills

Active Listening

Speaking

Coordination

Monitoring

Reading Comprehension

Time Management

Job description

Dispatcher

Dispatchers schedule and dispatch workers, work crews, equipment, or service vehicles for the conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Responsibilities

• Arrange for necessary repairs to restore service and schedules.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Receive or prepare work orders.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two‑way radios.

Key Skills

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking: Talking to others to convey information effectively.
• Coordination: Adjusting actions in relation to others’ actions.
• Monitoring: Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension: Understanding written sentences and paragraphs in work‑related documents.
• Time Management: Managing one’s own time and the time of others.

Types of Dispatcher Jobs

• Traffic or System Dispatcher
• Rail Operations Controller
• Drop Board Worker
• Motor Coach Supervisor
• Water Service Dispatcher

Job Outlook for Dispatchers

In the United States, there were 201,700 jobs for dispatchers in 2016. There is little to no growth in job opportunities for dispatchers. Due to new job openings and attrition, there will be an average of 18,000 job openings in this field each year. The states with the most job growth for dispatchers are Utah, North Dakota, and Colorado. Watch out if you plan on working in District of Columbia, Maine, or Connecticut; these states have the worst job growth for this type of profession.

Average Salary

The salary for dispatchers ranges between about US$24,560 and US$65,660 a year. Dispatchers who work in Nebraska, North Dakota, or Alaska make the highest salaries.