Dispatcher/Warranty Clerk | Porsche Westlake

The Rusnak Auto Group; Thousand Oaks (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Dispatcher/Warranty Clerk to enhance their automotive service department. This role is pivotal in coordinating dispatch and warranty processes, ensuring efficient operations and excellent customer service. The ideal candidate will have a passion for the automotive industry, a strong understanding of warranty claims, and the ability to maintain clear communication with clients and technicians. Join a family-owned company with a rich history and a commitment to professional development, where your contributions will directly impact the success of the service department and the satisfaction of luxury car customers.

Benefits

Professional development opportunities

Health insurance coverage

401(k) retirement plan

Paid time-off

Employee referral bonus program

Flexible spending account

Comprehensive benefits package

Qualifications

• 3+ years of automotive administrative experience preferred.
• Must have a valid CA Driver License with a clean driving record.

Responsibilities

• Coordinate dispatch and repair activities to maximize productivity.
• Process warranty claims accurately and timely.
• Maintain organized repair logs and communicate with clients.

Skills

Automotive Administrative Skills

Dispatch Coordination

Warranty Claim Processing

Customer Communication

Education

High School Diploma/GED

Universal Technical Institute (UTI) or Technical School Graduate

Job description

Overview

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 15 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 12 extraordinary brands of the most sought after luxury cars.

Our Porsche Westlake dealership in Thousand Oaks is seeking Dispatcher/Warranty Clerk. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by coordinating claim submission and warranty receivables recovery and all associated documentation in a professional, timely and accurate manner to achieve individual proficiency goals established by management to support strategic plan objectives. In addition, you will be assisting with the growth and performance of the Service Department to achieve strategic goals.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

WHAT WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities

Effectively and Efficiently Assists with Coordinating Dispatch and Repair Activities

• Successfully implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Reviews job status frequently, logging status, and reporting any change in time to the appropriate Service Consultant/Advisor and/or Client.
• Maintains an organized and up-to-date repair log.
• Reviews Service Technician Repair Orders (ROs) to ensure that assigned work has been performed and the RO has been properly completed; opens and closes repair orders.
• Monitors repair activity represented in ROs for consistent application and compliance with established Company policies, procedures, processes, and practices.
• Prioritizes and quickly processes work as needed to meet Client promise times.
• Ensures concise and clear communication with all internal and external Clients; communicates job status with the next shift Supervisor.
• Ensures that Service Technicians follow warranty material disposition procedures as required.
• Prepares a list of needed Service Department equipment, supplies and required repairs; reviews list with the Service Manager as needed.
• Coordinates parts requirements with the Parts Department; promptly contacts Client to schedule an appointment upon receipt of special order parts.
• Advises Parts Manager and Service Manager of repetitive shortages.

Efficiently and Effectively Coordinates Claims Input and Warranty Claim Administration

• Ensures claims are input correctly and on a timely basis with all relevant information included.
• Seeks out and understands all manufacturer’s publications relevant to warranty claim administration.
• Maintains accurate knowledge on all warranty claim processes and procedures.
• Ensures repair order document storage complies with established corporate, legal and manufacturer’s retention requirements.

Consistently Works to Ensure Warranty Processes Are Maintained

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies claim criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly or receives authorization to write them off.

Qualifications

Education/Licenses/Certifications/Qualifications:

• Universal Technical Institute (UTI) or Technical School graduate, or equivalent training and experience,plus three (3) years’ progressively responsible experience preferred.
• Current California Driver License with clean Department of Motor Vehicle driving record.
• High school graduate or equivalent;
• Automotive administrative experience preferred.

Degree/Diploma

High School Diploma/GED : Required

Licenses Required

Valid CA Driver License