Dispatcher (Transportation)

C&S Wholesale Grocers, LLC; Virginia; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Life Insurance

Disability

PTO & Holidays

Parental Leave

Job summary

SpartanNash in Bluefield, VA is seeking a Dispatch Coordinator to manage driver schedules and work with customers and warehouse operations to ensure timely and efficient distribution. The role emphasizes high levels of customer service, accurate documentation, and adherence to DOT and safety policies.

The ideal candidate will have an associate degree preferred, two years of logistics experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Associate's degree preferred in Business Administration or related field.
• High school diploma or GED required.
• Two years of logistics/transportation experience with basic dispatch knowledge.
• Strong written and verbal communication and customer service skills.
• Ability to work in a fast-paced environment.
• Detail-oriented, organized, and able to multi-task.
• Good problem-solving and follow-up skills.
• Working knowledge of logistics operations.
• Proficient in MS Office (Excel and Word).
• Basic knowledge of DOT regulations; familiar with transportation systems; Cadec experience preferred.

Responsibilities

• Dispatch driver schedules/routes to ensure timely, accurate operations with customers and warehousing.
• Follow up on route planning or delivery timing issues with Transportation Supervisors.
• Maintain dispatch/communication log and department software.
• Ensure drivers have current delivery/pickup requirements and documentation.
• Review and process driver delivery paperwork.
• Adhere to safety, sanitation, and DOT regulations.
• Develop good relationships with customers and drivers.
• Assist with delivery changes, log reports, maintenance schedules, and payroll data.
• Coordinate with Transportation/Logistics to schedule appointments and answer driver questions.
• Additional duties as needed.

Skills

Logistics/transportation experience

Dispatch operations knowledge

Customer service

Communication skills

Fast-paced environment

Education

Associate's degree in Business Administration or related

High school diploma or GED

Tools

MS Office (Excel & Word)

Cadec experience

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.

Location:

2120 Falls Mills Road - Bluefield, Virginia 24605

COMPENSATION:

$18.00 - $23.00 depending on experience

BENEFITS:

Excellent benefits package, including PTO and paid holidays. Eligible for healthcare (single and family) first of the month following date of hire. 401(k) plan with employer match available. Employer paid Life Insurance, Short Term and Long-Term Disability. Paid Parental Leave after six months.

Position Summary:

This role is responsible for dispatching driver schedules/routes and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.

Schedule:

Tuesday - Friday 07:00 AM - 07:00 PM

Here’s what you’ll do:

• Responsible for dispatching driver schedules/routes for load pick-up and deliveries and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.
• Ensure timely follow-up, resolution and response to any route planning or delivery timing issues that may arise; work with Transportation Supervisors as appropriate.
• Maintain and update the department dispatch/communication log/software according to department procedures.
• Ensure information is accurate and up-to-date to ensure drivers understand all requirements for the scheduled delivery/pick-up (i.e., equipment/truck/trailer used, delivery location, pick-up/delivery time and documentation procedures, etc.) at all times during the dispatch shift.
• Review, verify and process driver delivery paperwork.
• Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations.
• Develop and maintain good working relationships with customers and drivers.
• May assist with coordinating delivery changes, monitoring on-board computers, log reports and maintenance schedules, and submitting necessary information to payroll clerk.
• Work with Transportation/Logistics team to schedule appointments and assist the drivers with questions or issues related to delivery appointments.
• Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

• Associate's degree (Preferred) in Business Administration or college coursework in Business Administration or Supply Chain or other related area.
• High school diploma or GED (required)
• Two years of logistics/transportation experience. Must have basic knowledge of dispatch operations.
• Good written and verbal communication skills and customer service skills; ability to interact with associates at all levels and external customers.
• Must be able to work in a fast-paced environment.
• Must be detail-oriented, organized and able to prioritize and multi-task.
• Good problem-solving and follow-up skills.
• Working knowledge of logistics operations.
• Proficient in MS Office (Excel and Word).
• Basic knowledge of DOT (Department of Transportation) regulations and familiarly with transportation systems, Cadec experience preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

Company:

SpartanNash

Job Area:

Distribution

Job Family:

Transportation

Job Type:

Full time

Req ID:

R90678