Dispatcher Trainee, Telecommunicator Trainee - Comprehensive Benefits

Emergency Telecommunicator Services; Sharon Township (ND); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Résumé du poste

Emergency Telecommunicator Services seeks entry-level dispatch trainees to support public safety operations. You will learn call-taking procedures, confirm locations, and gather incident details while training across classrooms and real-time consoles.

Candidates should have a high school diploma, good computer and typing skills, and strong communication. Training may involve nights, weekends, and overtime, with emphasis on confidentiality and professional conduct.

Qualifications

• Basic computer skills and ability to type accurately.
• Strong communication skills and clear speaking/listening.
• Customer service or call-center experience can be useful.
• Be prepared for assessments and background checks.

Responsabilités

• Learn emergency call-taking procedures and agency terminology.
• Confirm locations and gather essential incident details.
• Develop typing and CAD skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete trainings and milestones.
• Maintain confidentiality and professional conduct.

Connaissances

Basic computer skills

Clear communication

Accurate typing

Customer service experience

Telephone-based experience

Formation

High school diploma or equivalent

Description du poste

Position Details

{airport_name}, Steele, ND

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{salary_min}–{salary_max} per year

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Training may combine classroom instruction, simulations, and supervised console assignments. Training schedules and later operational shifts may include nights, weekends, holidays, and overtime.

What You May Do

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.

Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Successfully complete required background screening and hiring assessments
• Complete additional pre-employment evaluations when specified
• Attend required training and meet attendance standards
• Achieve required competencies and certifications within established deadlines
• Meet probationary requirements and operational performance standards

Work Environment and Physical Requirements

Trainees may work in classrooms and active communications centers using headsets, keyboards, and multiple displays. Supervised duties may include exposure to distressing calls. The official vacancy describes essential functions, training expectations, and accommodation procedures.

Benefits

• Eligible trainees may receive insurance coverage, retirement benefits, paid leave, and employer-provided training.
• Confirm trainee pay, benefits eligibility, and any advancement conditions in the official announcement.
• Completion of training does not automatically guarantee promotion unless the employer states otherwise.