Dispatcher Trainee (Full -Time and Part-Time)

@ Worknet Staffing; Lafayette (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Worknet Staffing in Lafayette, LA is seeking clerical workers to train into Dispatcher roles. These positions involve coordinating daily transportation service, monitoring vehicles, communicating with drivers, assisting passengers, and maintaining records.

Dispatchers will use scheduling software, keep logs, and respond to inquiries quickly in a fast-paced environment. A high school diploma or GED and valid Louisiana driver’s license are required; experience in customer service or dispatch is

Qualifications

• High school diploma or GED is required.
• Experience in customer service or dispatch preferred.
• Ability to learn dispatch and scheduling software quickly.

Responsibilities

• Monitor vehicle locations and passenger trips using dispatch software.
• Coordinate trip assignments and relay updates to drivers.
• Answer questions, provide trip updates, and document complaints.
• Maintain dispatch logs and incident reports accurately.
• Report accidents or safety concerns to supervision.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Decision-making

Education

High school diploma or GED

Tools

Dispatch software

Scheduling software

MS Office

Job description

Lafayette area business is currently seeking clerical workers to train info Dispatcher positions. Full-Time and Part-Time positions are available.Dispatchers will coordinate daily transportation service, monitor vehicles and passenger trips, communicate with drivers, assist passengers, and maintain accurate records to support safe, reliable, and courteous service.ESSENTIAL DUTIESMonitor vehicle locations, passenger trips, wait times, and service activity using dispatch and scheduling software.Communicate trip assignments, changes, cancellations, delays, pickup locations, and road conditions to drivers.Answer passenger questions, provide trip updates, and document complaints for supervisor follow-up.Coordinate service adjustments when vehicles or operators become unavailable.Immediately report accidents, emergencies, safety concerns, breakdowns, and major service disruptions to supervision; relay maintenance concerns.Maintain accurate dispatch logs, service records, and incident reports, using professional radio, telephone, and electronic communication.Support accessible transportation for passengers with disabilities in accordance with established policies and ADA requirements.Perform other related duties as assigned.MINIMUM QUALIFICATIONSHigh school diploma or GED required.Valid Louisiana driver’s license required.Previous customer service, transportation, dispatching, public transit, call center, or related experience preferred.Basic computer skills and ability to learn dispatch and scheduling software required.Strong verbal and written communication skills; ability to coordinate multiple trips and communications and make appropriate decisions in a fast-paced environment.Knowledge of Lafayette-area streets and major destinations preferred.Must be available to work assigned shifts based on operational needs.WORKING CONDITIONS & PHYSICAL REQUIREMENTSOffice/dispatch work involves extended sitting, computer use, telephone and radio communication, and monitoring multiple activities. Requires clear communication, sustained concentration, use of dispatch equipment, and occasional standing, walking, bending, reaching, and lifting light office materials.OTHER REQUIREMENTSPre-employment screeningPrevious clerical experience, customer service, dispatch, or call center experienceReliable transportation to and from job siteApply online by uploading an up-to-date resume for review.