Dispatcher - Temporary

Texas Christian University; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Texas Christian University is seeking a Dispatcher to coordinate the flow of information by answering calls and directing information to the appropriate channels. The role involves monitoring communication equipment and assisting customers with information requests.

Ideal candidates have a high school diploma or GED and at least one year of dispatching experience, plus TLETS/TCIC certification and a post-offer physical exam.

Qualifications

• High School diploma or GED equivalent.
• 1 year of dispatching or related experience.

Responsibilities

• Provides assistance to customers by answering questions, providing information and determining the appropriate response to each situation.
• Activates response to health and safety concerns by monitoring communication equipment; notifying appropriate internal and external officials and departments.
• Monitors field personnel by listening and responding to radio activity; conducting welfare checks; implementing appropriate action.
• Documents information by imputing and retrieving data and producing reports from automated system.
• Coordinates security procedures by monitoring security cameras; maintaining control logs for keys, radios, gas cards, evidence lockers, towed cars; maintaining lost and found items.
• Provides information by documenting license plates, warrants and/or driver's licenses with external agencies.
• Performs other related duties as assigned.

Skills

Office techniques

Record keeping

Organization skills

Customer service

Department software

Job programs

Security procedures

Problem solving

Verbal communication

Typing

Multitasking

Education

High School diploma or GED

Job description

Job Summary:

The Dispatcher is responsible for coordinating the flow of incoming and outgoing information by answering calls and directing information to the appropriate channels.

Duties & Essential Job Functions:

1. Provides assistance to customers by answering questions, providing information and determining the appropriate response to each situation.
2. Activates response to health and safety concerns by monitoring communication equipment; notifying appropriate internal and external officials and departments.
3. Monitors field personnel by listening and responding to radio activity; conducting welfare checks; implementing appropriate action.
4. Documents information by imputing and retrieving data and producing reports from automated system.
5. Coordinates security procedures by monitoring security cameras; maintaining control logs for keys, radios, gas cards, evidence lockers, towed cars; maintaining lost and found items.
6. Provides information by documenting license plates, warrants and/or driver's licenses with external agencies.
7. Performs other related duties as assigned.

Required Education & Experience:

• High School diploma or GED equivalent.
• 1 year of dispatching or related experience.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• T.LETS - NCIC/TCIC Certification
• Satisfactory results from a post-offer physical examination.

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of office techniques.
• Knowledge of record keeping techniques.
• Knowledge of organization techniques.
• Knowledge of customer service techniques.
• Knowledge of department specific computer software.
• Knowledge of specific job related programs.
• Knowledge of security procedures.
• Knowledge of problem solving techniques.
• Ability to communicate verbally.
• Ability to draft grammatically correct correspondence.
• Ability to operate a computer.
• Ability to prioritize and multitask in emergency situations.
• Ability to work well under stress.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.

TCU Annual Security Report & Fire Safety Report Notice of Availability

Texas Christian University is committed to assisting all members of the campus community in providing for their own safety and security. TCU's Annual Security Report and Fire Safety Report is published in compliance with the Jeanne Clery Disclosure of Campus Security Policy & Campus Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act. This report includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by the University, and on public property within, or immediately adjacent to and accessible from the campus. The statements of policy contained within this report address institutional policies, procedures, and programs concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, emergency notifications and timely warning of crimes, sexual and interpersonal violence, and personal safety at TCU. Additionally, this report outlines fire safety systems, policies and procedures for on-campus housing facilities, as well as residence hall fire statistics.

The Annual Security Report and Fire Safety Report can be found on the TCU Police Department website at https://police.tcu.edu/annual-security-report, or a paper copy of the report may be obtained by contacting the TCU Police Department at 817-257-7930, or via email at [e-mail].