Dispatcher - Sacramento

ICES: Data, Discovery, Better Health; Sacramento (CA); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits (after

Job summary

Accurate Courier Services (ACS) in California is seeking a dispatcher to provide administrative and logistical dispatching support to drivers and customers. You will coordinate efficient delivery methods for our Medical Courier Drivers, relay orders, and manage routing and scheduling.

This role operates Monday–Friday, 9:00 am–6:00 pm, with benefits after 90 days. The position requires strong communication, analytical skills, and Microsoft Office proficiency.

Qualifications

• High School diploma or GED is required.
• Flexible with on-call, weekend, and holiday hours.
• Prior dispatch experience preferred.

Responsibilities

• Dispatch delivery orders and relay messages to drivers.
• Coordinate deliveries and optimize routes with forecasts.
• Monitor service issues and communicate with customers.
• Support management with contingency planning.
• Collect data to improve service quality and efficiency.
• Ensure compliance with safety and DOT regulations.

Skills

Analytical skills

Leadership

Customer service focus

Excellent communication

Education

High School diploma or GED

Tools

Microsoft Office Suite

Excel

Job description

Accurate Courier Services (ACS) has been providing dependable time-critical delivery services for over 20 years. As a leader in our field, we provide logistics/courier services to hospital systems, medical foundations, pharmacies, and laboratories. ACS is a top-flight medical courier operation. We are a team of motivated individuals responsible for moving critical parcels (specimens, cultures, etc.) within hospital networks. We are proud to be a part of making a positive impact on people's lives when they need it most.

ACS is looking for a dispatcher to join our team. In this role, you will be providing administrative and logistical dispatching assistance professionally to our drivers and customers. You will coordinate and manage efficient and effective delivery methods for our Medical Courier Drivers.

Available Schedule: Monday to Friday, 09:00 am - 6:00 pm

Benefits

• Medical/Dental/Vision (after 90 days)

Job Duties Include

• Dispatch delivery orders and relay messages and special instructions to delivery drivers
• Utilize standard forecasting process to generate optimal deliveries, then determine manpower requirements and schedule routes
• Assist management in monitoring and reviewing service issues, contacting customers to communicate said issues, and making corrective changes when needed
• Support the management staff through effective communication and contingency planning
• Communicate with delivery drivers and field offices to gather quality data to enhance customer service and delivery efficiency
• Review inefficient deliveries, making corrections to improve efficiency
• Assist in the coordination of safety and DOT regulations

Minimum Requirements

• Prior Dispatch experience (Preferred)
• Valid and clean California State driver's license
• Submit and pass the required drug screening
• High School diploma or GED equivalent
• You must be flexible with scheduling as on-call, weekend, and holiday hour rotations are a necessity of the position.

Desired Skills

• Strong analytical skills and the ability to work with mathematical concepts preferred
• Ability to lead others through challenges, obstacles, deadlines, and changes with a positive result
• Ability to thrive in a fast-paced customer service organization and results-driven culture
• Highly proficient knowledge of Microsoft Office Suite with strong Excel and database skills
• Excellent written and verbal communicator