DISPATCHER/ROUTING SPECIALIST @ TRANSPORTATION, 8HRS, CONT.

Spokane Public Schools; Spokane (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision through SEBB

Vacation, sick, personal days, andpaid

Holidays and additional pay provisions

Job summary

Spokane Public Schools is seeking a Dispatcher/Routing Specialist to design, monitor, and adjust student transport routes using GPS and routing software. You will act as the main communication conduit among drivers, school staff, families and vendors to ensure safe and timely service.

Responsibilities include real-time issue response, route planning, scheduling drivers for events, and maintaining accurate records while complying with district policies and state regulations.

Qualifications

• Bachelor's degree or equivalent experience; substitution allowed.
• Two years dispatch/routing/transportation admin experience preferred.
• Valid WA Class B CDL with endorsements or willingness to obtain within 90 days.
• Strong knowledge of Spokane area and transportation operations.
• Detail-oriented, dependable, able to work independently and in teams.

Responsibilities

• Design, maintain, monitor, and adjust routes to meet time, safety, and cost targets.
• Serve as primary communication point between drivers, staff, families, vendors, and admins.
• Provide real-time dispatch support for incidents, weather, and delays.
• Read maps, interpret routes, and coordinate with stakeholders on changes.
• Schedule drivers for special events and coordinate with transportation needs.
• Ensure district compliance with state rules and district policies.
• Prepare transportation-related reports and maintain records.
• Assist with backup dispatch and routing for unassigned areas as needed.

Skills

Dispath experience

Driver communication

Office software proficiency

Education

Bachelor's degree in Business or related field

Associate degree + 5 years related experience (substitution for Bachelor's)

Two years dispatch/routing/transportation admin experience preferred; bus driving experience preferred

Tools

Microsoft Office

Google applications

GPS/ transportation routing software

Job description

As a Spokane Public Schools staff member, you'll uphold our commitment to creating a loving and collaborative learning community where all students belong and thrive.

The Dispatcher/Routing Specialist serves as a central operational and communication hub for district transportation services. This position assists in coordinating the transportation of students to and from school and district-sponsored activities by designing, maintaining, monitoring, and adjusting safe, efficient, and cost-effective transportation routes. Using computerized routing, GPS, and communication systems, the Dispatcher/Routing Specialist supports daily transportation operations, responds to real-time issues, and communicates effectively with drivers, school staff, families, vendors, and administrators. This position reports to the Transportation Manager(s).

• Hours/Day: 8
• Continuing Role
• School Year Position (260 Days / 12 Month & 220 Days/10 Month)
• Daily Start/End times: TBD
• Anticipated Start Date: TBD
• Benefits--Medical/Dental/Vision through SEBB (School Employee Benefits Board) are provided for employees who work at least 630 hours per academic year.
• Additional benefits may include vacation, sick, personal days, and paid holidays.
• Often, positions have additional pay provisions above what is represented on the salary schedule, all in accordance with the applicable collective bargaining agreements (if applicable) as negotiated.

SALARY: Level 2 on the Professional Technical Salary Schedule. Experience increments depend on experience in the same or similar permanent position within a Washington State public school. DOWNLOAD SALARY SCHEDULE

1. Utilize computerized routing software, scheduling, and GPS systems to design, maintain, monitor, and adjust assigned routes and shuttles while meeting established time, efficiency, and safety requirements.
2. Serve as a primary communication point between drivers, school administrators, parents/guardians, vendors, and district staff using radio, phone, and electronic communication systems.
3. Provide real-time dispatch support by monitoring routes and responding to traffic conditions, weather impacts, road construction, delays, equipment issues, and emergencies.
4. Read, interpret, and analyze maps for route planning, adjustments, and troubleshooting.
5. Communicate orally and in writing with transportation staff and drivers regarding route details, changes, assignments, required equipment, and operational updates.
6. Assist in resolving transportation-related concerns including student behavior issues, parental inquiries or complaints, route disruptions, and service changes in accordance with district procedures.
7. Schedule and assign drivers for special activities including field trips, extracurricular programs, and athletic events.
8. Serve as a key contact for school personnel to coordinate transportation needs and resolve service issues.
9. Work with transportation vendors and multiple software systems to ensure accurate and timely integration of student, driver, and route data.
10. Coordinate with staff, agencies, and vendors to ensure district and student transportation needs are met, including notifying stakeholders of route, bus, or schedule changes.
11. Monitor compliance with state pupil transportation regulations, district policies, and applicable laws; assist with data collection and preparation of required reports.
12. Provide backup dispatch and routing support for areas not primarily assigned, as needed.
13. Prepare, compose, and process transportation-related correspondence, memoranda, reports, and records in accordance with district standards.
14. Create, maintain, and manage electronic and hard-copy files, including confidential records, to ensure accurate and up-to-date information.
15. Work flexible hours, including evenings, weekends, and holidays, as operational needs require; assist with planning and scheduling; attend required meetings and training.
16. Participate in professional development to maintain and enhance knowledge of transportation systems, routing, dispatching, and technology platforms.
17. Assist with special projects and perform additional duties as assigned by the department manager or designee.
18. Complete reasonable suspicion assessment on drivers reporting to work.
19. Comply with all district policies, procedures, and applicable federal, state, and local laws.
20. Serve as a school bus driver as needed for operational necessity.
21. Perform other duties as assigned.

1. Demonstrated ability and aptitude to perform the responsibilities listed.
2. Bachelor's degree in Business or related field. A combination of Associate degree and at least five years of related work experience can be substituted for a bachelor's degree.
3. Two years of dispatch, routing, or transportation administrative experience preferred; bus driving experience preferred.
4. Possession of a valid Washington State Class B Commercial Driver's License with applicable endorsements, OSPI school bus driver authorization or willing to obtain in 90 days of hire.
5. Demonstrated knowledge of the Spokane area and surrounding regions.
6. Strong attention to detail and ability to produce accurate and timely work.
7. Demonstrated dependability, reliability, flexibility, punctuality, professionalism, stress tolerance, and ability to maintain confidentiality.
8. Ability to work independently and collaboratively in a fast-paced, dynamic team environment.
9. Proficiency with Microsoft and Google applications; experience with transportation routing, scheduling, and GPS software preferred; ability to learn new technology systems.
10. Strong organizational skills with the ability to prioritize tasks and make decisions under pressure.
11. Demonstrated ability to work positively and effectively with a diverse population of students, staff, families, and community members.
12. Required use of a personal vehicle.
13. Ability to interact respectfully with individuals of varying socioeconomic, cultural, and ethnic backgrounds.

Physical/Mental/Motor Demands:

While performing duties of this position, the employee experiences frequent sitting, standing, walking, pushing, pulling, stooping, kneeling, crouching, reaching, handling, and repetitive fine motor activities. Hearing and speech to communicate in person, via video conference and computers, or over the telephone. Mobility to work in a typical office setting and use standard office equipment. Stamina to remain seated and maintain concentration for an extended period of time. Vision: Frequent near acuity, occasional far acuity, and color vision. Vision to read printed and online materials, computer screens, or other monitoring devices. Strength is generally sedentary/light - exert force up to 10-25 lbs., occasionally; 10 lbs. frequently; negligible force, constantly.

Work Environment

Climate-controlled office setting with temperatures ranging from mild to moderate cold/heat. Exposure to noise levels ranging from moderate to loud for occasional to frequent time periods. May include driving school buses or other district vehicles in various road and weather conditions.

While performing the duties of this position, the employee often performs routine work. The employee frequently exercises flexibility (ability to shift from one task to another). The employee frequently works within time constraints and maintains attentiveness intensity. The employee is frequently involved in social interactions which require oral and written communication.

1. Work Schedule – Days and hours (listed above) are subject to change depending on program and district needs.
2. Stipends, Leave Accruals and Holidays – Stipends, leaves and paid holidays are in accordance with the applicable collective bargaining agreement Collective Bargaining Agreements as negotiated.
3. Benefit Highlights:

• The School Employees Benefits Board (SEBB)Program administers health insurance and other benefits for employees of Washington School districts who are in benefit eligible positions (at least half-time/20 hours per week in a regular position).
• Multiple medical plans offered from various providers such as Kaiser Permanente WA, Premera Blue Cross, and the Uniform Medical Plan (for example) to fit your needs for varying cost and care options. Vision and Dental plan options, as well as standard Life and AD'D insurance are offered at no cost to the employee. The SEBB program also offers additional employee paid benefits like Dependent Care Assistance Program (DCAP), supplemental Life and AD'D, Long-Term Disability insurance, and Medical Flexible Spending Arrangement (FSA).
• Benefit eligible Spokane Public Schools employees and their dependent family members have access to free, confidential counseling, consultation and referral services through the Employee Assistance Program.
• School District Employees participate in the Washington State Department of Retirement Systems (DRS) public pension plan. Employees can choose from a lifetime retirement pension plan or a hybrid pension and investment plan that contributes between 5% and 15% of wages to retirement. When employees meet plan requirements and retire, they are guaranteed a monthly benefit for the rest of their life from the employer-funded pension.
• Employees can also participate in voluntary savings programs to increase retirement savings such as the DRS Deferred Compensation Program or by participating in a 403(b)-retirement plan through the district's plan manager, OMNI.
• See more about employee benefits at https://www.spokaneschools.org/page/salaries-and-benefits

1. A fingerprint background check is required for all prospective employees

Spokane Public Schools complies with all federal and state rules and regulations and does not discriminate in the admission, treatment, employment, or access to its programs or activities on the basis of age, sex, marital status, race, color, creed, national origin, the presence of any sensory, mental, or physical disability, to the use of a trained guide or service animal by a person with a disability, sexual orientation including gender expression or gender identity, or honorably discharged veteran or military status. This holds true for all students who are interested in participating in educational programs and/or extracurricular school activities and provides equal access to the Boy Scouts and other designated youth groups.

Inquiries regarding compliance and/or grievance procedures may be directed to the school district’s Title IX/Staff Civil Rights Officer, ADA Officer, Harassment, Intimidation, Bullying (HIB)/Student Civil Rights Officer and/or 504 Compliance Officer.

• Civil Rights Coordinator and Title IX Coordinator: Jodi Harmon, [e-mail] 509-354-7344
• Section 504 Coordinator: Rebecca Doughty, [e-mail] 509-354-7284

• ADA Officer: Stephanie Busch, [e-mail] 509.354.5993
• Affirmative Action Officer: Jodi Harmon, [e-mail] 509-354-7344
• Equal Opportunity Officer: Jodi Harmon, [e-mail] 509-354-7344
• Harassment, Intimidation, Bullying (HIB)/Student Civil Rights Officer: Rebecca Doughty, [e-mail] 509-354-7284

Address: 200 N Bernard Street, Spokane 99201-0282

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