Dispatcher/Router Combo (WMHS), SID Collection

WM (Waste Management); Dothan (AL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) with company match

Paid vacation and holidays

Personal days

Job summary

WM (Waste Management) seeks a Dispatcher to ensure timely response to customer inquiries, schedule pickups, and dispatch vehicles along pre-set routes for daily driver efficiency. The role emphasizes customer-service excellence and accurate handling of route changes.

Responsibilities include assisting with SFDC cases, updating SAP notes, monitoring safety and compliance, and supporting drivers through daily operations. This position operates in a professional office environment.

Qualifications

• High School Diploma or equivalent.
• 2 years' experience in Transportation, Logistics, Routing or Customer Service.

Responsibilities

• Assist Customer Service with SFDC cases, route changes, rescheduling for pickups/missed stops.
• Provide highest level of customer service in line with Customer 1st objectives.
• Monitor, process, and escalate SFDC cases to supervisor.
• Assist walk-in customers.
• Assist drivers with problems as issues arise.
• Review drivers' paperwork and file paperwork.
• Update SAP data / notes.
• Maintain a safe and compliant workplace.

Skills

Customer service

Routing

Logistics

Transportation

Education

High School Diploma or equivalent

Tools

SFDC

SAP

Job description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, read the press release.

I. Job Summary

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

II. Essential Duties and Responsibilities

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
• Provides highest level of customer service to all customers in line with Customer 1st objectives
• Monitor, process, and escape SFDC cases to supervisor
• Assist walk-in customers
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Reviews driver's paperwork and files paperwork
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Ensures that routes are balanced daily
• Assists Trans Supervisor/Manager as needed/directed
• Update SAP data / notes
• Communicate performance standards and objectives
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Always maintains a safe and compliant workplace
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
• Perform other duties and responsibilities, as assigned

III. Qualifications

A. Required Qualifications

• High School Diploma or equivalent
• 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service

IV. Physical Requirements

• Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.