Dispatcher Recruit — Entry Level Training Track

City-of-Sacrament; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

City-of-Sacrament seeks an entry-level Dispatcher Recruit who will undergo seven weeks of training at the Dispatcher Training Academy and progress to Dispatcher I upon graduation. Candidates must pass a comprehensive background check and related security screenings.

Primary duties include handling 911 and non-emergency calls, coordinating with multiple agencies, and maintaining CAD records. Strong English communication and poise under pressure are essential.

Qualifications

• High school diploma or GED plus 12 college units required.
• One year of customer service experience and completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve months.
• -OR- High school diploma or GED plus four years of customer service experience and completion of the Academy within the last twelve months.

Responsibilities

• Receive emergency and non-emergency calls from the public; dispatch units as needed.
• Maintain radio contact with all units on assignment.
• Coordinate emergency calls and relay information with other law enforcement and firefighting agencies.
• Query information from law enforcement networks for wanted persons, criminal history, stolen property, and DMV information.
• Query and enter stolen, stored, and repossessed vehicle information.
• Perform records keeping duties related to the CAD system.
• Test and inspect equipment as required; testify in court as needed.
• Prepare written responses or reports related to complaints or investigations.
• Write daily progress reports when training a new Dispatcher.

Skills

English communication

Calm under pressure

Independent judgment

Computer skills

Court testimony

Customer service

Education

High school diploma or GED

12 college units

Tools

CAD system

Radio equipment

Job description

City-of-Sacrament seeks an entry-level Dispatcher Recruit who will undergo seven weeks of training at the Dispatcher Training Academy and progress to Dispatcher I upon graduation. Candidates must pass a comprehensive background check and related security screenings.

Primary duties include handling 911 and non-emergency calls, coordinating with multiple agencies, and maintaining CAD records. Strong English communication and poise under pressure are essential.