Dispatcher, Phoenix

A1 Garage Door Service; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading residential garage door service company is looking for a skilled Dispatcher to maximize service capacity and enhance communication with technicians and customers. The role requires excellent problem-solving, organizational skills, and the ability to multitask effectively in a fast-paced environment. The position is on-site in Phoenix, AZ, and offers numerous benefits including medical, dental, vision, and career advancement opportunities.

Benefits

Medical, dental, vision benefits

401K

Paid Time Off

Weekly Pay

Internal promotion opportunities

Company swag

Qualifications

• Must have strong written and verbal communication skills.
• Experience with computer systems and Microsoft Office is required.
• Ability to work independently and manage time effectively.

Responsibilities

• Routing and dispatching technicians to locations according to customer requests.
• Building relationships with technicians and focusing on 1 call resolution.
• Managing the dispatch board for cancellations and schedule changes.

Skills

Strong communication skills

Problem-solving skills

Multi-tasking

Customer focused

Tools

Microsoft Office

Computer systems

Job description

Dispatcher

I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets+ across 20 states.

As an A1 Dispatcher, you will be maximizing daily service capacity by building efficient routes and proactively communicating with technicians and customers. Having patient and respectful behavior is a must as you are representing A1 Garage Door Services. To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills.

THIS IS ON SITE IN PHOENIX, AZ

You Should Apply If:

• ️You are a master of ownership. You see a problem, you solve the problem!

• You like to help people and your job description is just a guideline

• ️Your peers describe you as ethical and reliable

• You move fast, you’re always busy and no task is too small or too big

• You are self-motivated and customer focused

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to

• Systems/software scare you. We don’t use much paper around here

Responsibilities:

• Routing and dispatching technicians to locations according to predetermined schedules, customer requests or immediate needs

• Building relationships with technicians to better understand what motivates them

• Communicating with technicians and customers throughout the day via telephone, text messaging and email

• Focus on 1 call resolution whenever possible in order to provide our customers with a 5-star experience

• Managing the dispatch board for cancellations and schedule changes

Basic Requirements:

• Be nice! I know, we shouldn’t have to say that, but we mean it.

• Strong knowledge of computer systems and software

• Experience with Microsoft Office including Word, Excel, & Outlook

• Strong written and verbal communication skills

• Strong active listening skills

• Ability to multi-task, prioritize, and manage time effectively

• Able to work independently

#INDA1

Benefits and other cool stuff:

· Medical, dental, vision, 401K

· Paid Time Off

· Weekly Pay

· Internal Promotion opportunities

· Company swag

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.