Dispatcher - Pet Cremation Logistics & Customer Care

Faithful-Companion-Memorials-Inc; Morrisville (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K match

Medical

FSA/HSA

Dental

Vision

Life insurance

Pet insurance

Disability insurance

Job summary

Faithful Companion Pet Cremation Services is seeking a full-time Dispatcher at our Raleigh location with a starting wage of $20 per hour. Afternoons and one weekend day per week are required. A full benefits package begins after 30 days of employment.

Responsibilities include coordinating driver communications, monitoring routes, and ensuring top-notch service while maintaining the crematory facility and vehicles in a clean, presentable state.

Qualifications

• Strong communication and organizational skills.
• Comfortable speaking to all people with empathy and professionalism.
• Ability to lift at least 75lbs unaided.
• A cell phone with the ability to call, text, and use a GPS application.
• Successfully pass a 4-panel drug test and background check.
• Detail-oriented mindset with a commitment to delivering error‑free services.
• Ability to work in a fast paced environment under pressue.
• Flexibility with scheduling, evenings and weekends are required and shifts could vary.
• To adhere to our strong code of ethics.

Responsibilities

• Check in drivers when they come back from their route.
• Act as the main point of contact for all driver-facing communication.
• Ability to serve multiple families at once.
• Monitor vans throughout transit in order to effectively meet scheduled pick-ups and returns.
• Assist in maintain the crematory facility and company vehicles to a clean and presentable state.
• Checking all work for errors ensuring the best customer service.
• Determining what procedure needs to be taken for each individual pet in our care.
• Administrating the care of the pets that have been entrusted to us by our clients.

Skills

Communication skills

Organizational skills

Empathy and professionalism

Lifting 75 lbs

GPS on phone

Drug test & background check

Detail-oriented

Fast-paced environment

Evenings and weekends

Code of ethics

Job description

Faithful Companion Pet Cremation Services is seeking a full-time Dispatcher at our Raleigh location with a starting wage of $20 per hour. Afternoons and one weekend day per week are required. A full benefits package begins after 30 days of employment.

Responsibilities include coordinating driver communications, monitoring routes, and ensuring top-notch service while maintaining the crematory facility and vehicles in a clean, presentable state.