Dispatcher OPS

Portsmouth Public Schools; Portsmouth (VA); On-site; Full time

Job summary

Portsmouth Public Schools is seeking a Dispatcher OPS to manage maintenance and transportation activities. This role involves tracking work orders, dispatching personnel, and maintaining accurate records. Ideal candidates will have strong communication skills and experience in a fast-paced office environment.

Qualifications

• Minimum 5 years of office experience, preferably in a fast-paced environment.
• Minimum 3 years in dispatching.

Responsibilities

• Receives, records, and distributes work orders.
• Monitors radio communication and dispatches workers.
• Maintains records of service calls and work orders.

Skills

Communication

Clerical Skills

Mathematical Ability

Education

High School Diploma

Associate's Degree

Tools

Office Equipment

Radio Equipment

Department Software

Job description

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Job Description

POSITION TITLE: DISPATCHER OPS
REPORTS TO: SENIOR SUP BUILDING SERVICES
OVER-TIME STATUS: NON-EXEMPT
PAY GRADE: 410

JOB SUMMARY: Serves as a highly responsible and detailed Dispatcher within the Maintenance or Transportation Department. Responsible for reviewing and processing maintenance and bus driver activities daily; tracks and orders work, trips, materials, and recommends assignments; provides updates to ensure timely completion of activities; maintains records; assigns tasks; covers administrative duties in the absence of the department Administrative Assistant; dispatches workers/drivers/emergency responders via 911; prepares reports using department software systems. Work involves information distribution via personal contact, written communication, radio, or telephone.

ESSENTIAL DUTIES:

• Receives, records, and distributes work orders;
• Verifies information accuracy such as department name, work type, and location;
• Handles verbal and written service or transportation requests and relays to appropriate sections;
• Relays messages and instructions via radio and phone;
• Maintains records of service calls, work orders, trips, accidents, reports, and documents;
• Maintains files on all related information;
• Operates standard office equipment;
• Interacts with vendors regarding supplies and materials;
• Reviews, converts, and assigns work requests;
• Prepares work order reports;
• Serves as a dispatcher by logging and transmitting messages;
• Monitors radio communication;
• Answers phones, takes messages, responds to questions;
• Maintains office files;
• Analyzes situations promptly to determine proper action;
• Deals courteously with school personnel and the public;
• Performs other duties as assigned.

JOB SPECIFICATIONS/PHYSICAL REQUIREMENTS: Knowledge of office practices, procedures, equipment, and clerical techniques; Business English, spelling, math; departmental policies; typing skills; mathematical ability; effective public interaction; operation of office and radio equipment; ability to establish effective relationships; follow instructions; proficiency with computers and software.

EDUCATION AND EXPERIENCE: High School Diploma or GED required; Associate's degree preferred. Minimum five years of office experience, preferably in a fast-paced environment; minimum three years in dispatching.

APPLICATION PROCEDURE: Submit an online application with supporting documents.

Equal Opportunity Statement: Portsmouth Public Schools is an equal opportunity employer.

Hourly Rate Range: $19.22 minimum

Effective Date: July 1, 2025