Dispatcher-OCC

MV Transportation; California, Oceanside (MO, CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a Dispatcher to oversee daily route operations. This exciting role involves coordinating with drivers and clients, ensuring timely and safe service delivery. The ideal candidate will have strong customer service skills, the ability to multitask, and experience with dispatching software. If you thrive in a fast-paced environment and enjoy problem-solving, this is a fantastic opportunity to contribute to a dynamic team dedicated to excellence in transportation services.

Qualifications

• One year of previous Dispatcher experience preferred.
• Strong customer service skills and professional phone manner.

Responsibilities

• Direct day-to-day route operations and communicate with drivers and clients.
• Assign trips to drivers and monitor service quality.

Skills

Dispatcher Experience

Customer Service

Multitasking

Calm Under Pressure

Professional Phone Manner

Education

High School Diploma

Tools

Trapeze Software

Job description

Dispatcher-OCC

Job Locations: US-CA-Oceanside

Job ID: 2025-9325

Position Type: Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking a Dispatcher/Traffic Controller who will direct day-to-day route operations and report to the Dispatch Supervisors. This role involves communication with drivers and clients, organizing activities to ensure safe, cost-effective, on-time performance, and reporting sign-in/sign-out times. The dispatcher must also communicate service issues promptly.

Job Responsibilities:

1. Handle client calls and communicate issues with drivers and Supervisors/Managers.
2. Monitor radio, telephones, and on-road service quality.
3. Promote positive employee morale and customer service.
4. Monitor and record driver sign-in/sign-out daily.
5. Assign trips to drivers to ensure balanced workload.
6. Monitor system performance daily.
7. Participate in performance analysis and review.
8. Report route delays or issues to Supervisors/Managers.
9. Perform other duties as assigned.

Qualifications

Talent Requirements:

1. One year of previous Dispatcher experience preferred.
2. Two years of Customer Service experience preferred.
3. High School diploma or equivalent.
4. Experience with Trapeze software.
5. Ability to multitask and remain calm under pressure.
6. Strong customer service skills.
7. Professional phone manner.
8. Knowledge of the service area is a plus.
9. Valid CA Driver License; willingness to obtain CDL with passenger and airbrake endorsements.
10. Ability to obtain and maintain a Camp Pendleton Base Pass.

Starting pay rate: $31.77/hour

MV Transportation is an Equal Opportunity Employer. Applicants may be subject to pre-employment drug testing and background checks where permitted by law.