Dispatcher New Hire

ONE Gas, Inc.; Overland Park (KS); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401(k) with match

Education Assistance

Job summary

ONE Gas, Inc. seeks a pragmatic Dispatcher to answer emergency calls and dispatch field crews. The role requires prioritizing, re-allocating resources, and coordinating service orders across multiple platforms while maintaining high service standards.

Ideal candidates will have a high school diploma or equivalent, strong computer skills, and the ability to multitask in a fast-paced environment, including during emergencies and rotating schedules.

Qualifications

• Requires a high school diploma or equivalent.
• Strong computer skills and ability to learn related software.
• Ability to multitask and use multiple applications at once.
• Strong critical thinking and problem solving skills.

Responsibilities

• Answer emergency phone calls and dispatch crews to the field.
• Prioritize, dispatch, evaluate and re-allocate field workload and manpower.
• Coordinate account information and service orders, including emergencies and reschedules.
• Work across multiple technology platforms to assist customers and employees.

Skills

Team player

Multitasking

Critical thinking

Education

High school diploma or equivalent

Job description

We are seeking a pragmatic and reliable Dispatcher. This position performs an intermediate level of work related to answering emergency phone calls and dispatching crew members to the field.

Responsibilities

This is a challenging and very rewarding position. Our dispatchers are investigative problem solvers, collaborative team players, and unflappable service agents. They are customer service oriented, take pride in what they do, and always have the ethics to do the right thing.

Obstacles occur daily, so adjusting and adapting to the current situations is key to a dispatcher’s success. They prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower as well as comparing resource availability with the work schedule to ensure balance is in place.

Utilizing multiple technology platforms, they assist customers and employees regarding account information and service order requests including:

• Account inquiries
• City Inspections
• Service requests
• Emergency situations
• Reschedule of uncompleted orders

This department operates 24 hours a day, 365 days a year.

Qualifications

We desire someone who reflects the ONE Gas company values and culture.

Personal skills required:

• Team player

Required experience:

The successful candidate must have:

• a high school diploma or equivalent
• Experience in use of standard office equipment, including strong computer skills and the ability to learn related software, as well as the ability to multitask and utilize multiple computer applications at one time.
• Strong critical thinking and problem solving skills
• Ability to function under high-stress conditions
• Reacting appropriately in emergency situations

Experience researching, analyzing, and resolving issues to successful completion

Candidate must be available for rotating schedule. Current schedule available is rotating night and weekend schedule.

About Us

ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.

Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.

Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.
• Paid Time Off
• 401(K) plan that is 100% matched up to 6%.
• Profit Sharing contributions may also be made under the 401(k) Plan.
• Basic and Optional Employee Term Life Insurance.
• Education Assistance and Tuition Reimbursement.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.

Job Info

• Job Identification 10324
• Job Category Field Operations
• Posting Date 10/07/2026, 07:48 PM
• Apply Before 10/16/2026, 05:00 PM
• Job Schedule Full time
• Locations 11401 W 89th St, Overland Park, KS, 66214, US