Dispatcher, Life Science

US Pack Services LLC; Akron (OH); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401(K)

Health Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

A leading logistics provider in Akron, Ohio is seeking a Dispatcher to manage communication between customers and contractors while ensuring exceptional service delivery in health-related logistics. The ideal candidate will have strong communication skills, experience in customer service or logistics, and the ability to multitask effectively in a fast-paced environment. Offering a pay rate of up to $21 per hour, this role comes with full-time benefits including health insurance and a 401(K).

Qualifications

• Minimum of 2–3 years’ experience in customer service or logistics.
• Experience in pharmaceutical delivery or clinical trials preferred.
• Knowledge of logistics and aviation networks is a plus.

Responsibilities

• Manage inbound calls and assist Independent Contractors.
• Process delivery orders and ensure accuracy.
• Track shipments and generate reports on transportation issues.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Ability to work in a fast-paced environment

Bilingual (English-Spanish)

Education

High school diploma

Associate’s Degree

Tools

Microsoft Office Suite

CRM/database systems

Job description

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.

Find out more at: www.gouspack.com

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day. We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

USPack’s Benefits for Full Time positions include:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

USPack’s Benefits for Part Time positions include:

• 401(K)
• Paid Sick Time

The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties and Responsibilities - Customer and Contractor Support:

• Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
• Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
• Build positive relationships with customers and contractors to strengthen service satisfaction and retention.

Essential Job Duties and Responsibilities - Order Management and Dispatch Coordination:

• Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
• Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
• Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.

Essential Job Duties and Responsibilities - Administrative and Operational Support:

• Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs).
• Maintain and log Proof of Delivery (POD) documentation within required timeframes.
• Track shipments via GPS and proactively resolve delays or service interruptions.
• Conduct post-flight and trace investigations as needed to support continuous service improvement.
• Generate daily reports summarizing transportation issues and proposed corrective actions.

Essential Job Duties and Responsibilities - Compliance, Documentation, and Reporting:

• Manage incoming emails, electronic filing, and system data related to customer and contractor records.
• Monitor external factors (e.g., weather events, civil unrest) that could impact operations and elevate to leadership when necessary.

Knowledge/Skills/Abilities Requirements:

• Strong communication skills, both written and verbal, across all organizational levels.
• Exceptional attention to detail and accuracy in data entry and recordkeeping.
• Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
• Ability to handle multiple priorities and meet deadlines under pressure.
• Bilingual (English-Spanish) preferred.

Education/Experience/Certificates/Licenses Requirements:

• High school diploma required; Associate’s Degree preferred.
• Minimum of 2–3 years’ experience in customer service, call center operations, logistics, or administrative support roles.
• Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
• Knowledge of aviation or airline networks is a plus.

Permanent schedule:

Shift Days: Tuesday through Saturday OR Sunday through Thursday

Shift Hours: 4pm to midnight (Available to work extra hours, weekends, and holidays preferred.)

Payrate: Up to $21 per hour

We are:

Driven by integrity – We’re driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com