Dispatcher Lead

Harris Heating, Plumbing, Air & Electric; Salem (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Leadership opportunity

Ongoing training and development

Career growth opportunities

Job summary

Harris Heating, Plumbing, Air & Electrical in Salem, NJ, is seeking a Dispatcher Lead to guide the Dispatch team in daily operations, optimize technician scheduling, and ensure exceptional customer service. This full-time role emphasizes leadership, coordination, and process improvement within a fast-paced environment.

The ideal candidate will have dispatching experience, strong communication, and the ability to coach team members.

Qualifications

• Previous dispatching, scheduling, or customer service experience required.
• Leadership or supervisory experience preferred.
• ServiceTitan experience is a major plus!
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.

Responsibilities

• Lead and support the Dispatch team to ensure smooth daily operations.
• Coordinate and oversee the efficient dispatch of technicians throughout the day.
• Assign the right technician to each job based on skillset, location, availability, and performance.
• Monitor technician schedules and make adjustments to maximize productivity and customer satisfaction.
• Coach, train, and support dispatchers in company procedures, scheduling practices, and customer service.
• Serve as a resource for dispatchers when handling challenging scheduling or customer situations.
• Monitor dispatch performance and identify opportunities for improvement.

Skills

Dispatch experience

Leadership

Communication

Organizational skills

Time management

Tools

ServiceTitan

Job description

Dispatcher Lead – Join Our Winning Team!

Location: Salem, NJ
Job Type: Full-time
Rate: Starting at $25/hr to $27/hr
Hours:Monday through Friday; 11:00a- 730pm

Are you an experienced dispatcher who thrives in a fast-paced environment and enjoys leading a team? Do you have strong organizational skills, excellent communication abilities, and a talent for solving problems on the fly?

Harris Heating, Plumbing, Air & Electrical is looking for an energetic, motivated, and detail-oriented Dispatcher Lead to join our growing team!

As Dispatcher Lead, you will play a key leadership role in our daily operations. You'll help oversee the Dispatch team, coordinate technician schedules, maximize productivity, and ensure our customers receive exceptional service. This position is ideal for someone who is ready to take the next step in their dispatch career and help lead a team to success.

ServiceTitan experience is a huge plus—but we're willing to train the right person!

What You'll Do

• Lead and support the Dispatch team to ensure smooth daily operations.
• Coordinate and oversee the efficient dispatch of technicians throughout the day.
• Assign the right technician to each job based on skillset, location, availability, and performance.
• Monitor technician schedules and make adjustments to maximize productivity and customer satisfaction.
• Coach, train, and support dispatchers in company procedures, scheduling practices, and customer service.
• Serve as a resource for dispatchers when handling challenging scheduling or customer situations.
• Monitor dispatch performance and identify opportunities for improvement.
• Communicate effectively with technicians, customers, managers, and other departments.
• Review work orders for accuracy and ensure corrections are made when needed.
• Monitor appointment history, technician performance, and scheduling trends to improve operational efficiency.
• Help manage high-volume phone calls, schedule changes, cancellations, and emergency service requests.
• Keep the Dispatch team motivated, organized, and focused on achieving company goals.
• Hold team members accountable to company processes, performance expectations, and customer service standards.
• Assist management with identifying workflow improvements and implementing best practices.
• Maintain professionalism and composure while managing multiple priorities in a fast-paced environment.
• Provide outstanding customer service and represent Harris with a positive, professional attitude.
• Step in to assist with dispatching responsibilities as needed to support the team.

What We're Looking For

• Previous dispatching, scheduling, or customer service experience required.
• Previous leadership or supervisory experience preferred.
• Strong understanding of technician scheduling and dispatch operations.
• ServiceTitan experience is a major plus!
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize effectively in a high-volume environment.
• Strong problem-solving and decision-making skills.
• Ability to coach, motivate, and hold team members accountable.
• Excellent attention to detail and commitment to accuracy.
• Ability to remain calm, professional, and solution-focused under pressure.
• Positive attitude and strong work ethic.
• Ability to work independently while also being a strong team player.
• Customer-focused mindset with a commitment to delivering an exceptional experience.

Why Join Harris?

• Competitive pay
• Leadership opportunity with room for advancement
• Supportive team environment
• Ongoing training and professional development
• Opportunities for career growth
• Work for a growing company that values teamwork, accountability, and success
• Opportunity to make a direct impact on daily operations and team performance

Ready to Lead?

If you're an experienced dispatcher who is ready to take the next step in your career and help lead a high-performing team, we want to hear from you!

Join Harris Heating, Plumbing, Air & Electrical and become part of a company that's growing, investing in its people, and committed to providing outstanding service to our customers.