Dispatcher II

City of Roseville; Roseville (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

The City of Roseville seeks a Dispatcher II in the Police Department to answer emergency and non-emergency calls for police, fire, and city services. You will prioritize calls and dispatch appropriate units while maintaining records and providing clerical support as required.

The role emphasizes calm, clear communication and coordination with multiple agencies. Experience as a Dispatcher I is preferred; candidates must complete POST and NAEMD certificates within one year and may need a

Qualifications

• Two years of experience performing duties similar to Dispatcher I.
• GED or higher completed.
• Must obtain California POS T Dispatcher certificate within one year.
• Must obtain NAEMD Emergency Medical Dispatch certificate within one year.

Responsibilities

• Answer emergency and non-emergency calls for police, fire, and City services.
• Prioritize calls and dispatch police, fire, or other units as appropriate.
• Perform related record keeping and clerical duties.
• Cross-train to handle law enforcement, fire and medical dispatch needs.

Skills

Dispatcher experience

Education

GED

Twelfth grade or higher

California driver’s license (as required by appointment)

POST Dispatcher Basic Certificate

NAEMD Emergency Medical Dispatch Certificate

Job description

Answer the Call

Join the Roseville Police Department in the role of Dispatcher II.

Dispatchers play a vital role in Public Safety, serving as the “first” of the first responders and a line of communication between the community and our public safety agencies.

As a dispatcher, you’ll be cross‑trained to handle law enforcement, fire and medical emergency calls, often providing life‑saving instructions and sense of comfort and calm until additional resources arrive. You’ll also provide non‑emergency assistance, including dispatching animal control and assistance for water, sewer, electric utility and street maintenance.

Roseville offers a competitive salary and comprehensive benefits package, opportunities for growth, and an engaging culture where innovation and collaboration thrive.

The Human Resources Department is accepting applications for the position of Dispatcher II in the Police Department.

The normal work schedule will be a 10 hour shift that will include working nights and weekends.

The City of Roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community.

Definition

To answer emergency and non‑emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required.

Distinguishing Characteristics

This is the journey level class in the Dispatcher series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

Supervision Received and Exercised

Receives general supervision from a Communications Supervisor; may receive technical and/or functional supervision from Communications training officers, as appropriate.

May exercise technical supervision over Dispatcher I level personnel, as assigned.

Minimum Qualifications

Experience

• Two years of experience performing duties similar to that of a Dispatcher I with the City of Roseville.

Training

• Equivalent to completion of the twelfth (12th) grade GED, or higher level degree.

License or Certificate

• Some positions may need to possess a valid California driver’s license as required by the position by date of appointment.
• Must obtain a California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment.
• Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment.

Supplemental Information

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation.

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at http://www.naces.org or www.aice-eval.org.
• A copy of the foreign credential evaluation verification can be attached to the employment application.
• If you are offered a position with the City of Roseville, as a part of the pre‑employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.

Selection Process

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre‑determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre‑employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.