Dispatcher - ICON Materials (Pacific, WA)

CPM Development Corporation in; Washington; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Prescription

Paid Time Off

401k with 5% company match

Tuition Reimbursement Program

Employee Assistance Program

Life Insurance

Job summary

ICON Materials in Pacific, WA seeks a Dispatcher to coordinate daily deliveries, answer customer inquiries, and support drivers in a fast-paced, team-driven setting. Training is provided for candidates with limited experience.

The role emphasizes exceptional customer service, effective communication, and the ability to adapt to varying shift timings, including overtime as needed.

Qualifications

• Proven customer service skills and ability to communicate effectively with customers and drivers.
• Ability to schedule and track orders and deliveries.
• Comfort with multitasking in a fast-paced environment.

Responsibilities

• Answer customer and driver calls in a timely and professional manner.
• Schedule and track orders and deliveries.
• Prepare daily schedules for next-day deliveries including equipment and material needs.
• Coordinate deliveries with customers, sales, QC, and operations.
• Maintain knowledge of city streets to assist drivers with job sites.
• Dispatch drivers to meet customer demand while ensuring safety and efficiency.

Skills

Customer service

Communication

Scheduling

Dispatch

Education

High school diploma

Tools

Time entry system

Order management software

Job description

Dispatcher - ICON Materials (Pacific, WA) (Administrative)

Dispatcher - ICON Materials (Pacific, WA) (Administrative)

Job ID: 528278

ICON Materials, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Position Overview

Whether you're looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you'll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You'll work with a team to provide top-tier customer service, playing an integral part as we work together to build our communities. We work hard, and we have fun doing it!

If you're someone that takes pride in your customer service skills, enjoys finding creative solutions to customer requests, and thrives in a fast-paced environment, you'll feel right at home here with our family. Limited experience? No worries! We'll assist with training to provide you with the skills you need to be successful. If you've got the drive, we'll help you to reach your goals.

Wage Range: $25.00-$30.00/hr DOE w/ potential for overtime

Company Benefits:

• Family Culture- We treat our team like family
• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with 5% company match
• Potential for Overtime

• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions)

• Answer's customer and driver calls in a timely and professional manner
• Schedules and tracks orders and deliveries.
• Prepare daily schedule for next-day deliveries outlining equipment, personnel, and material needed.
• Coordinate deliveries with customers, sales, quality control, operators and other personnel as required regarding special materials needed, customer requirements, plant, and material availability.
• Maintain working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Schedule, dispatch and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company
• Must be able to work overtime and varying shift including early mornings, late afternoons and Saturdays
• Record accurate deliver and product information on order, negotiates delivery times with customers
• Enters daily time for all drivers utilizing a time entry system.
• Attention to detail is imperative to accurately record delivery and product information into command dispatch system with ability to negotiate delivery times with customers
• Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time
• Take action to avoid potential hazards or obstructions.
• Other tasks and duties as assigned to meet business needs.
• Promptly communicate with supervisors on any flaws in material.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Qualifications:

• Safety minded professional who demonstrates good performance and attendance.
• Must pass pre-employment controlled substance testing.
• Proficient with Microsoft Windows applications.
• Demonstrates the ability to perform work efficiently utilizing different pieces of software.
• Demonstrates the ability to do basic math.
• Demonstrates the ability to communicate effectively with customers and company personnel via telephone and two-way radio.
• Demonstrates the ability to work independently, without direct supervision.
• Demonstrates a willingness to work overtime and weekends.
• Demonstrates ability to work and communicate well with Supervisors, Truck Drivers, Heavy Equipment Operators and other employees.
• Demonstrates the ability to follow written and/or verbal instructions.
• Demonstrates the willingness to learn and work a variety of job tasks.
• Demonstrates excellent customer service skills.

Preferred Qualifications:

• High school diploma or general education degree (GED) preferred.
• Previous related experience in a construction environment and/or trucking preferred.

Work Environment

• Office setting
• This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
• To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
• Ability to sit and stand for extended periods of time

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

ICON Materials, a CRH Company, is an Affirmitive Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link .