Dispatcher I, Full-time Day

RWJBarnabas Health; New Brunswick (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Dispatcher-EMT to join their team. This role is crucial for ensuring effective communication during emergencies by answering 9-1-1 calls and dispatching resources using advanced systems. The ideal candidate will possess strong communication and customer service skills, along with necessary certifications. This position offers a full-time schedule with a comprehensive benefits package, including medical and dental insurance, paid time off, and tuition reimbursement. Join a dedicated team committed to improving community health and providing top-notch care.

Benefits

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Discounts Through Partners

Qualifications

• Must be at least 18 years old and possess a driver's license.
• Requires superior communication and customer service skills.

Responsibilities

• Answer 9-1-1 calls and screen them using IAED ProQA system.
• Dispatch appropriate resources and ensure personnel safety.

Skills

Communication Skills

Customer Service Skills

Dispatch Experience

Education

High School Graduate or GED

Tools

Computer Aided Dispatch System

Radio Communications System

Telephone System

Job description

Job Overview:

The Dispatcher-EMT is responsible for answering 9-1-1 telephone calls and other telephone calls, screening them according to the International Academies of Emergency Dispatch IAED ProQA system and dispatching the appropriate resources.

The Dispatcher-EMT will utilize a Computer Aided Dispatch system, radio communications system, and telephone system to communicate with units in the field, update their status on assignment, and ensure the safety of all personnel.

Qualifications:

Required:

• High School Graduate or GED.
• Must be 18 years of age.
• Driver’s License
• This position requires superior communication skills and customer service skills.

Preferred:

• 1–3 years of previous dispatch experience related experience in firefighting/EMS

Certifications and Licenses Required:

• American Heart Association BLS for Healthcare Provider Certification(Required)
• APCO BTC or State-approved equivalent Certification(Required)
• IAED Emergency Medical Dispatcher Certification(Required)
• Hazmat Material Awareness training Certification (Required)
• Weapons of Mass Destruction or CBRNE Awareness training Certification (Required)
• ICS – 100, 200, and NIMS 700, 800 Certification (Required)
• PHTLS/ITLS(Preferred)

Scheduling Requirements:

• Full-time, Day

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer