Dispatcher I

UGI; Denver (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

A utility company in Lancaster County is seeking a Dispatcher to manage routine and emergency field activities. The role includes supervising field activity, ensuring safety, and directing resources to respond to incidents. Ideal candidates should have strong supervisory, organizational, and communication skills, as well as experience in gas utility operations. This full-time position offers opportunities for career growth within a supportive environment.

Qualifications

• Requires at least 1 year experience in gas utility operations, dispatching/scheduling preferred.
• Ability to direct field resources to respond to high priority incidents.
• Ability to supervise personnel in remote locations under stressful conditions.

Responsibilities

• Manage routine and emergency field activity through effective real-time scheduling.
• Support field resources and office personnel via multiple communication methods.
• Supervise and direct emergency field activity in adherence to Company’s Emergency Response.

Skills

Strong supervisory skills

Strong organizational skills

Problem-solving skills

Strong verbal communication

Strong written communication

PC skills including Microsoft Office

Education

High School Diploma or equivalent

Tools

Mobile Dispatch

SAP

Microsoft Office

Job description

Job Summary

The Dispatcher manages routine and emergency field activity through effective real‑time scheduling to ensure safe operations, maximum margins and superior customer service. All Dispatchers work on rotating schedules. A Dispatcher handles emergency related communications through various applications to ensure safe operations for all parties.

Duties and Responsibilities

• Supervise and direct routine service activity. Manage work and resources via load leveling to ensure the timely completion of compliance and appointment‑based work. Support all field resources and office personnel via phone calls, IM, radio, and emails. Generate proper service‑order based communications from both field and office resources. Monitor PA1Call tickets, phone calls, and emergency orders in a timely manner. Clear communication with fellow dispatchers and dispatch administrators when discussing day‑to‑day operations, any dispatcher handovers, and checking with next day work.
• Answer off‑hours phone calls from all UGI customers. Answer calls from 911/EMA centers and public utilities to facilitate emergency and incident response. Call customers if appointments are in jeopardy of being missed due to emergency response.
• Supervise and direct emergency field activity. Utilize all tools and applications to properly adhere to our Company’s Emergency Response.
• Accurate and timely entry of all relevant data pertaining to our callout database, emergency order log, matrix events, manual order entries, and any emergency event timelines. Assist fellow dispatchers if the workload is high along with filling required open shifts.

Knowledge, Skills and Abilities

• Strong supervisory and internal and external customer contact skills.
• Strong organizational and creative problem‑solving skills.
• Requires a high degree of quick independent judgement decision making.
• Ability to direct field resources to respond to high priority incidents.
• Ability to plan and adjust quickly based on changing weather, customer needs and available manpower all while focusing on public and employee safety.
• Ability to supervise and direct area personnel in remote locations under stressful conditions.
• Strong verbal and written communication skills.
• Knowledge of Mobile Dispatch, UGI Mainframe, SAP, Intellishift, SIAS/Digtrack, PA1Call, LiveOps, ESRI, Emergency Log, Callout Database, ARCOS, and all Central Dispatch applications.
• Strong PC skills including all forms of Microsoft Office.
• Understanding of UGI distribution system, local EMA/911 personnel including police and first responder response procedures, area callout procedures, PA PUC regulations including Chapter 56 and Act 201, emergency response procedures for operations and gas control staff, DOJM work management system/SAP and a sound understanding of all municipalities in all the UGI service territories.
• Maintain a positive attitude.

Education and Experience

• High School Diploma or equivalent.
• At least 1 year experience in gas utility operations, or dispatching/scheduling experience preferred.

Equal Opportunity Employer

UGI Utilities, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Pre‑Employment Screening

Successful applicants shall be required to pass a pre‑employment drug screen as a condition of employment, and if hired, will be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety‑sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.