DISPATCHER (FULL TIME)

Crothall Healthcare; Fairfax (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health and Wellness Programs

Retirement Plan

Employee discounts

Job summary

Crothall Healthcare, a Compass Healthcare company, is hiring a full-time Dispatcher at Inova Fair Oaks Hospital in Fairfax, VA. The role handles patient transport dispatch with a focus on timely, accurate service and direct coordination with transport staff.

Ideal candidates have prior patient transporter and dispatch experience and are able to work Monday–Friday, 6:30 am–3:00 pm. Compensation ranges from $18 to $19 per hour, commensurate with experience.

Qualifications

• Prior patient transporter and dispatch experience required.

Responsibilities

• Coordinates and monitors patient transportation requests.
• Ensures timely dispatch and assignment of transporters.
• Provides quality customer service to patients and staff.
• Directs activity of transporters and maintains dispatch logs.
• Monitors sign-in/out procedures and pager distribution.
• Resolves issues related to patient transport and service delivery.

Skills

Dispatch experience

Patient transporter experience

Job description

• We are hiring immediately for a full time DISPATCHER position.
• Location: Inova Fair Oaks Hospital - 3600 Joseph Siewick Drive, Fairfax, VA 22033. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday, 6:30 am to 3:00 pm. Further details upon interview.
• Requirement: Prior patient transporter and dispatch experience required.
• Pay Range: $18.00 per hour to $19.00 per hour.

Crothall Healthcare

Make a difference in the lives of people, your community, and yourself.

At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Job Summary

Summary: Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Essential Duties and Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Benefits For Our Team Members

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Crothall maintains a drug-free workplace.