Dispatcher Falck Mobile Health Corp Orange, CA

Falck A/S; California (MO); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full-Time Benefits (Medical, Dental, V

401(k) with company match

Training and Career Development

Generous Paid Time-Off

Job summary

Falck USA is seeking a dispatcher to receive calls requesting medical assistance and dispatch EMS units. You will operate radio equipment, triage requests, and communicate with Falck USA customers.

Training starts on a day shift, then you will be placed on nights after clearance. The role includes essential duties such as prioritizing calls, dispatching vehicles, and maintaining communication with field units.

Qualifications

• High school diploma or GED required.
• One year EMS/dispatch experience preferred.
• EMD certification preferred.
• CPR preferred.
• Must have computer competency including Microsoft Suite.

Responsibilities

• Receive and prioritize all incoming calls for dispatch.
• Efficiently dispatch EMS vehicles to calls.
• Use CAD and radio systems to coordinate field units.
• Prepare and complete reports; basic data entry.
• Participate in training and complete levels as required.
• Maintain professional telecommunication with agencies.

Skills

Interpersonal communication

Customer service

Typing 40 wpm

Multitasking

Attention to detail

Ability to work under stress

Independent work

EMS/dispatch experience

Teamwork

Education

High school diploma or GED

EMD Certification preferred

CPR preferred

Tools

CAD system knowledge

EMS dispatch software

Microsoft Office

Job description

Falckis a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Texas, and Colorado. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

Pay Rate: $23.00 per hour(This is for a12HR Night Shift Position)

During Training you will be placed temporarily on a Day Shift with your Communication Training Officer. Once you have been cleared from Training you will be placed on nights.

Position Summary:

The primary job responsibilities of the Dispatcher are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. He/she shall dispatch medical unit(s) to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate authority. They also handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems. Dispatch the appropriate vehicles/personnel as appropriate. In addition, a dispatcher will make phone calls to update, add to, inform and facilitate Falck USA customers.

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Essential Functions:

The Dispatcher may be assigned one of more duties. These duties include, but are not limited to, the following:

• Receive and prioritizes all incoming telephone calls. Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.
• Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner.
• Demonstrates the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
• Effectively triages all in coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.
• Obtains required information from party requesting medical transport (as set forth by communications manager).
• Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel’s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.
• Participate in training programs as required. Completes Level I training within timeline set by communications manager. After competency is determined as a Level I dispatcher, completes Level II training (necessary to function as a dispatcher or relief person when called upon).
• Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.
• Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.

Additional Duties:

The Dispatcher may be assigned one of more additional duties. These duties include, but are not limited to, the following:

• Attends all communication meetings.
• Assist with providing information for investigations of incidents as required.
• Perform other job related duties as assigned by Communications Supervisor or Communications Manager.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The individual in this position must possess the following qualifications:
• Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.
• Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.
• Typing 40 wpm (minimum).
• Must have the ability to consistently deliver outstanding customer service to all internal and external customers.
• Highly dependable and ability to meet internal deadlines consistently.
• Strong organization skills and attentiveness to detail.
• Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
• Must have the ability to work independently as well as in groups. Ability to maintain a professional manner and appearance at all times.
• One or more years of EMS and/or dispatch related experience and/or training preferred.
• Knowledge of CAD system and range of software recommended.
• Knowledge of xx Metro area and the outlining counties (xx, xx & xx) preferred.
• EMD (Emergency Medical Dispatcher) obtained within specified time period determined by Communications Manager.
• Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances.
• Be able to function in a high stress environment where the work goes from minimal to overload within moments.
• Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously.
• Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions.

Education Requirements:

The individual in this position must possess the following education requirements:

• High school diploma or general education degree (GED).
• ETC / EMD Certification preferred
• CPR preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to sit for long periods of time
• Ability to use a computer for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Small to medium office or shared work space
• Work varied shifts to include days, nights, weekends and holidays

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

Falck is an Equal Opportunity / Aff… etc
An Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.
EEO is the Law Pay Transparency Nondiscrimination Provision