Dispatcher- EMT Certification Required

WLRC; Milford Mill (MD); On-site; USD 39,000 - 43,000; Full time

Job summary

Butler Medical Transport is seeking a Dispatcher with EMT certification to coordinate interfacility transfers and ambulance/air transport. The role involves prioritizing requests, ensuring compliance, and communicating with nursing teams to determine care levels.

The position is full-time, on-site at Windsor Mill, MD, with shifts including nights and weekends to support 24/7 operations. Requires HIPAA knowledge and strong computer literacy.

Qualifications

• Must be 19 years or older at time of hire for insurance purposes.
• High School Diploma or GED equivalent; associate degree in business administration, statistics, or training and development preferred.
• Excellent written and verbal communication skills.
• Must be available for recall in times of crisis or staffing issues.
• One year of supervisory experience.
• Knowledge of medical terminology and writing patient care reports.
• Ability to sit stationary for long periods and move as needed.
• Able to read, speak, and write English.
• Proficient in general computer literacy.

Responsibilities

• Coordinate and dispatch ambulance services for interfacility transfers, including critical care and flight operations (Rotor/Fixed).
• Manage and prioritize requests for transport, ensuring optimal allocation of SCT/ALS and BLS resources.
• Delineate required level of care and communicate with nursing teams as needed.
• Maintain HIPAA compliance and EMS communication standards.
• Handle wheelchair transport logistics for mobility-impaired patients.
• Operate crew radios and maintain clear communication with field staff.
• Monitor unit status using System Status Management and update real-time ETAs.
• Ensure accurate time stamps and real-time changes for best ETA to facilities.
• Understand facility priorities and escalation procedures to leadership.
• Optimize board to maximize crew utilization without degrading response times.
• Provide real-time status updates to all stakeholders.

Skills

Communication

Computer literacy

English proficiency

Leadership experience

Education

High School Diploma or GED

Associate degree preferred (business admin, statistics, training & dev)

Tools

General computer literacy

Job description

Dispatcher- EMT Certification Required

BMT Customer Solutions Center Regular Full-time Windsor Mill, MD, US

Salary Range: $28.00 To $31.00 Hourly

Description

Under the supervision of the Medical Communications Center Leadership, the Dispatcher is responsible for

coordinating and dispatching interfacility transfers, including IFT/Flight, SCT/ALS, BLS, and wheelchair transport

services. The successful candidate will ensure efficient and timely dispatching of resources to meet patient needs

and organizational goals.

Role and Responsibilities

• Coordinate and dispatch ambulance services for interfacility transfers, including critical care and flight
• operations (Rotor/Fixed).
• Manage and prioritize requests for transport, ensuring optimal allocation of resources for SCT/ALS and
• BLS levels of care.
• Demonstrates a clear understanding of the specialty care arena, including associated procedures, and
• can delineate which interventions require SCT-P or RN-level care. When questions arise, effectively
• communicate with the nursing team to determine the most appropriate level of care.
• Maintain compliance with HIPAA regulations, state EMS communication standards, and company
• Handle wheelchair transport logistics, ensuring safe and timely service for patients with mobility needs.
• Operate crew radio systems, maintaining clear and effective communication with field staff.
• Utilize system status management (SSM) to monitor and update the status of all units, ensuring
• resources are strategically positioned.
• Ensure all ambulance/aircraft time stamps are accurate in real-time, constantly scanning board to ensure
• any necessary real-time changes are made to provide the best ETA to all facilities
• Knowledge of contractual and priority response times for all facilities associated with zones in question
• Escalation of any facility concerns or problems to leadership immediately including extended ETA’s
• above and beyond contractual requirements
• Notifications and resolution of incomplete crew configurations such as single crew members to
• leadership in real time
• Optimization of board to ensure maximum utilization of crews without degradation of response or on
• time requirements, nor contractual or customer satisfaction.
• Provide real-time status updates to ensure all stakeholders are informed and aligned.

Qualifications and Education Requirements

• Must be 19 years old or older at time of hire for insurance purposes
• High School Diploma or GED equivalent, associate degree in business administration, statistics, or training and development preferred
• Excellent written and verbal and communication skills
• Must be available for recall in times of crisis or when needed due to staffing issues
• One year of supervisory experience
• Knowledge of medical terminology and writing patient care reports
• Ability to sit and remain stationary for prolonged periods of time, standing as needed
• Must be able to bend, reach, or move within assigned work location as job duties require
• Ability to view computer monitor and other technology screens for extended periods (more than 8 hours)
• Occasionally lift or move up to 25 lbs.
• Ability to work rotating shifts, including nights, weekends, and holidays, to support 24/7 operations.
• Ability to pass a pre-employment drug test
• Ability to pass a pre-employment background check
• Ability to read, speak, and write English
• Proficient in general computer literacy.

Preferred Skills

• Strong Problem-solving skills
• Ability to remain calm under pressure
• Previous communications center experience

We'd love for you to join the Butler Medical Transport team!