Dispatcher, Dispatching

ONE Gas, Inc.; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision packages

Paid Time Off

401(k) plan 100% matched up to 6%

Profit Sharing contributions under 401

Life Insurance (Basic and Optional)

Education Assistance and Tuition Reim

Job summary

ONE Gas, Inc. is seeking a dispatcher at our Austin location to manage field workload, coordinate resources, and support customers with account information and service orders. The role requires proficiency with scheduling and multiple software platforms including Banner, PragmaCAD, SharePoint, and Maximo.

The ideal candidate has 2–4 years of related experience and strong English communication skills. This on-site position offers benefits and growth opportunities within ONE Gas's field operations

Qualifications

• Two to four years of relevant experience; Minimum of one year required.
• Knowledge of scheduling principles and practices.
• Demonstrated ability to communicate instructions clearly in English.
• Experience using office equipment and applicable software.

Responsibilities

• Communicate with internal and external customers via phone, email, and electronic messaging.
• Prioritize, dispatch, evaluate, and re-allocate field workload; manage schedules.
• Use multiple platforms (Banner, PragmaCAD, SharePoint, Maximo, Everbridge, Skype) to complete daily tasks.
• Assist customers and employees with account information and service orders.
• Prepare reports such as emergency, incident, and timesheets.
• Maintain regular attendance and be ready for additional duties as assigned.

Skills

Communication

Dispatching

Scheduling

Customer service

Computer literacy

Tools

Banner

PragmaCAD

SharePoint

Maximo

Everbridge

Skype

Job description

This role will perform an intermediate level of work related to dispatching.

Responsibilities

Key Duties and Responsibilities

• Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.
• Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.
• Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Skype, and other applicable systems to complete daily tasks.
• Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to:
  • Account inquiries
  • City Inspections
  • Emergency line locates
  • Service requests
  • Emergency situations
  • Reschedules uncompleted orders
  • Answer customer direct line inquiries for CNG
  • Answer field management inquiries
• Process and/or prepare reports and records including but not limited to:
  • Emergency reports
  • Incident reports
  • Time sheets
• Regular and reliable attendance is required in performance of job.
• Employee may be required to perform additional duties as assigned.

Qualifications

Education Requirements

None required.

Experience

• In addition to vocational training, this role typically calls for two to four years of relevant experience; (Minimum of one-year relevant experience is required).
• Knowledge of scheduling principles and practices.
• Demonstrated ability to communicate and/or exchange information or instructions.
• Experience in use and function of office equipment including computers and applicable software.
• Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)
• Knowledge of customer accounting and information center policies and procedures.
• Experience and training related to:
  • Dispatching policies and procedures
  • Operating communication devices
  • Emergency notification procedures
  • Electronic work management tools
• Experience reading and interpreting maps and customer account information.
• Demonstrated ability to read and write fluently in English.

Licenses and Certifications

Required applicable driver’s license

Additional Requirements

• Stationary for extended periods.
• Mobility to travel in and around office facilities.
• React immediately to emergency situations to prevent injury to self and others.
• Able to operate tools and equipment required.
• Communicate and/or exchange verbal and written information and instructions.
• Visual abilities sufficient to perform job duties.

This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management’s discretion.

About Us

ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.

Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.

Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.
• Paid Time Off
• 401(K) plan that is 100% matched up to 6%.
• Profit Sharing contributions may also be made under the 401(k) Plan.
• Basic and Optional Employee Term Life Insurance.
• Education Assistance and Tuition Reimbursement.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.

Job Info

• Job Identification 10267
• Job Category Field Operations
• Posting Date 09/01/2026, 03:25 PM
• Apply Before 09/08/2026, 10:00 PM
• Job Schedule Full time
• Locations 9228 Tuscany Way, Austin, TX, 78754, US