Dispatcher/Customer Service Coordinator

Horizon Services, LLC.; Lower Providence Township (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading HVAC and Plumbing company is seeking a Dispatcher/Customer Service Coordinator to enhance customer satisfaction through effective scheduling and service coordination. This full-time role emphasizes teamwork and positive customer interactions, offering growth opportunities and a range of family-oriented benefits in a supportive environment.

Benefits

Medical, dental, and vision coverage

Paid vacation and holidays

401(k) plan with employer match

Monthly bonus plan

Qualifications

• A minimum of two years office/customer service experience (dispatch experience preferred).
• Strong customer service skills and team-oriented attitude.
• Ability to plan, schedule, and think on your feet.

Responsibilities

• Schedule and dispatch HVAC and Plumbing Technicians.
• Answer incoming calls and provide exceptional customer service.
• Create dispatch numbers and manage part orders and installations.

Skills

Interpersonal skills

Customer service attitude

Computer skills

Education

Minimum 2 years office/customer service experience

Tools

Microsoft Office

Dispatch software

Job description

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Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Audubon Pa location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To Be Successful In This Role, You Must Possess

• a minimum of two years office/customer service experience (dispatch experience is preferred)

• A professional appearance

• Excellent interpersonal skills with the ability to interact with all types of customers • Strong customer service attitude.

• Able to plan and schedule work rather than just react.

• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.

• Ability to work as part of a team.

• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.

Potential Schedules

Sunday through Thursday shift, or Tuesday through Saturday shift:

Weekday hours: 12-8pm

Saturday or Sunday: 2-10pm

Salary: $18 - $24 per hour

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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