Dispatcher/Customer Service Coordinator

horizonservices; Lower Providence Township (PA); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

401(k) with employer match

Job summary

Horizon Services is seeking a Customer Service Coordinator/Dispatcher to schedule and dispatch HVAC service and plumbing technicians, ensuring efficient routes and excellent customer communication. You will handle incoming calls from existing customers, maintain ticket details in the system, and assist with part orders and installations.

The role requires at least two years of office or customer service experience (dispatch experience preferred), a professional appearance, strong interpersonal

Qualifications

• a minimum of two years office/customer service experience (dispatch experience is preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to “think on your feet” to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling / dispatch software

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians by reviewing and optimizing routes.
• Answer incoming phone calls from existing customers and provide exceptional customer service.
• Enter all ticket information accurately in the computer system.
• Create dispatch numbers for all parts ordered and follow up on part orders.
• Schedule appointments for part installation.

Skills

Dispatch experience

Interpersonal skills

Customer service

Scheduling skills

Problem solving

Teamwork

MS Office

Scheduling software

Professional appearance

Excellent communication

Tools

Microsoft Office

Dispatch software

Job description

Position Title: Dispatcher/Customer Service Coordinator

Who are we?

We are Horizon Services. For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on the Horizon guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!

Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Havre De Grace, MD location.

We are seeking someone to work Tuesday-Sunday 12pm-8pm.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To be successful in this role, you must possess:

• a minimum of two years office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to “think on your feet” to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.