Dispatcher - Containers/Trucks

seaboardmarine; Miami (FL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401K with match

Medical insurance

Dental & Vision insurance

Tuition reimbursement

Life Insurance

Paid Time Off

Parental Leave

Paid holidays

Employee Assistance Program

FSAs

Job summary

Seaboard Marine in Miami seeks a Dispatch Coordinator to manage 100–120 drivers, trucks and containers, optimizing routes to maximize productivity and ensure prompt, courteous service to all customers.

You will work with the Driver Compliance Division to verify driver qualifications under FMCSA, DOT and CFR49. Strong English communication and organizational skills are required; Spanish language ability is a plus; overtime and weekend work may be required.

Qualifications

• Minimum one year of hands-on dispatching experience coordinating multiple drivers and routes.
• High school diploma or equivalent required.
• Advanced verbal and written English communications.
• Intermediate to advanced Spanish language skills preferred.
• Ability to accurately process alpha/numeric information.
• Strong interpersonal and customer service skills.
• Excellent time management and organizational abilities.
• Ability to work with limited supervision and under time pressure.

Responsibilities

• Assigns drivers, draws up routes and handles pick-up and delivery schedule.
• Schedules, coordinates and dispatches deliveries, service calls and related activities.
• Work cooperatively with other departments to assist in planning for optimum productivity.
• Coordinates the movement of third party trucks and freight between cities.
• Communicate any delays or issues with appropriate company personnel via telephone and/or e‑mail.
• Monitors activity and inputs information via an in‑house software system as well as through other forms of communication.
• Respond to common inquiries relating to the areas assigned.
• Performs data entry for operational record keeping systems.
• Report driver performance issues or concerns to appropriate management for resolution.

Skills

Dispatching experience

English proficiency

Spanish proficiency

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

Starting rate: $24 per hour

Long-term employment with opportunities for growth

Discover more about our organization, culture, and employee benefits by visiting this page. Explore life at Seaboard Marine: https://explore.seaboardmarine.com/pomrecruitment

We offer excellent benefits from day one, including:

• 401(K) Retirement Saving Plan w/ Employer Match
• Medical, Dental & Vision insurance
• Tuition Reimbursement
• Life Insurance
• Supplemental Medical Coverage
• Paid Time Off
• Parental Leave
• Paid Holidays
• Employee Assistance Program
• Flexible Spending Accounts

POSITION SUMMARY:

This position is responsible for the coordination of the utilization of 100 – 120 drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. This position coordinates with our Driver Compliance Division who ensures that the drivers are qualified based on regulations/requirements as directed by corresponding agencies (such as FMCSA, DOT, CFR49, OSHA). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GEOGRAPHIC REGION:

Please note applicants out of the geographic region for position applied will not be considered.

QUALIFICATIONS:

Required

• Minimum one (1) year of recent hands‑on dispatching experience, including coordination of multiple drivers and route planning for transportation operations within the continental U.S.
• High school diploma or equivalent.
• Advanced communication skills (verbal and written) in English.
• Intermediate to Advanced verbal communication skills in Spanish.
• Must be able to accurately process alpha/numeric information.
• Well‑developed interpersonal skills. Ability to meet and deal effectively with the customers, executives and the general public.
• Strong time management and organizational skills. Must be able to prioritize and be detail oriented.
• Ability to think logically and make sound decisions.
• Ability to follow instructions and procedures.
• Ability to work with limited supervision, multitask and function effectively under pressure and time constraints.
• Ability to work extended hours, holidays and/or weekends as needed.
• Ability to work one weekend (Saturday and Sunday) every 4-5 weeks.
• Ability to work in a fast paced environment and meet deadlines.

Preferred

• Experience with local or long-haul trucking
• One (1) year of prior experience driving heavy commercial trucks.
• Demonstrate geographical knowledge of the US

DUTIES AND RESPONSIBILITIES:

Primary

• Assigns drivers, draws up routes and handles pick‑up and delivery schedule.
• Schedules, coordinates and dispatches deliveries, service calls and related activities.
• Work cooperatively with other departments to assist in planning for optimum productivity.
• Coordinates the movement of third party trucks and freight between cities.
• Communicate any delays or issues with appropriate company personnel via telephone and/or e‑mail.
• Monitors activity and inputs information via an in‑house software system as well as through other forms of communication.
• Respond to common inquiries relating to the areas assigned.
• Performs data entry for operational record keeping systems.
• Report driver performance issues or concerns to appropriate management for resolution.

Secondary

• Additional duties as assigned.

PHYSICAL REQUIREMENTS:

• The employee is continuously required to sit
• The employee is frequently required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• The employee must continuously use hands to finger, handle, feel or operate controls; and reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

SAFETY REQUIREMENTS:

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear appropriate PPE as instructed by immediate supervisor
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Dispatch Manager. Does not exercise supervision over any position.

CONDITIONS:

• Indoors office; exposed to controlled temperature and office environment.
• The noise level in the work environment is usually busy (many phones in open cubicles).

DISCLAIMER:

• We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to [e-mail]
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.