Bilingual Traffic Coordinator

seaboardmarine; Miami (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401K with employer match

Medical, dental & vision insurance

Tuition Reimbursement

Life Insurance

Supplemental Medical Coverage

Paid Time Off

Parental Leave

Paid Holidays

Employee Assistance Program

Flexible Spending Accounts

Job summary

Seaboard Marine is seeking a detail-oriented Export Coordinator to support the Export Account Representative with bookings, shipments coordination, PO follow-up and phone coverage. This is a long-term role with growth opportunities within a collaborative logistics team.

Candidates should have at least 1 year in customer service within logistics, strong English communication and Spanish at advanced level, and solid Microsoft Office skills.

Qualifications

• 1 year of experience in customer service within the logistics industry.
• Intermediate computer skills in Word, Excel and Outlook.
• Able to communicate effectively in English (intermediate) and Spanish (advanced).
• High School diploma or equivalent.
• Ability to handle multiple phone lines.
• Strong interpersonal skills to interact with customers and colleagues.
• Ability to work with limited supervision and meet deadlines.

Responsibilities

• Tracks LTL shipments to consolidation facility, updates tracing and submits to customers.
• Matches export documents with warehouse receipts and coordinates documentation.
• Assists with export shipment booking process.
• Coordinates pick up / delivery of cargo locally and over the road.
• Requests export documentation (invoice, packing list, origin certificate) from customers.
• Coordinates with warehouse to prepare loading specs per customer requirements.
• Maintains PO management updates with cargo events and documents.
• Handles high-volume calls and emails with multitasking.

Skills

Customer service

Microsoft Word/Excel/Outlook

Bilingual English/Spanish

High School diploma

Multitasking

Interpersonal skills

Education

High School diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Starting rate: $22/hr.

Long-term employment with opportunities for growth

We offer excellent benefits including:

• 401(K) Retirement Saving Plan w/ Employer Match
• Medical, Dental & Vision insurance
• Tuition Reimbursement
• Life Insurance
• Supplemental Medical Coverage
• Paid Time Off
• Parental Leave
• Paid Holidays
• Employee Assistance Program
• Flexible Spending Accounts

POSITION SUMMARY:

This position is responsible for providing support to Export Account Representative with bookings, shipments coordination, PO follow up and attending phones. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Work and communicate with other members of the Company to create an effective team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GEOGRAPHIC REGION:

Please note applications out of the geographic region for position applied will not be considered.

QUALIFICATIONS:

Required

• Possess (1) year of experience in customer service within the logistics industry.
• Intermediate computer skills in programs such as Word, Excel and Outlook.
• Must be able to communicate effectively both verbally and in writing in English at an intermediate level and in Spanish at and advanced level.
• High School diploma or equivalent.
• Ability to handle multiple phone lines.
• Possess well-developed interpersonal skills. Ability to meet and deal effectively with the customers, executives and the general public.
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job.
• Ability to think logically and follow procedures and instructions.
• Strong organizational skills and ability to multitask.
• Strong time management skills.Must be able to prioritize.

• Ability to work with limited supervision and strong initiative.
• Ability to exercise good judgment in prioritizing projects delegated by supervisor.
• Ability to respond to common inquiries regarding the areas and/or countries s/he works with.

• Ability to work extended hours, holidays and/or weekends, as needed.

Preferred

• Familiar with export shipping documents such as Shipper Export Declaration (SED), Ocean Bill of Lading (OBL) documents, Airway Bills.
• Knowledge of state, federal and international applicable laws and regulations (Federal Maritime Commission, U.S. Customs, environmental and hazardous, import/export).
• Familiarity with International Commercial Terms (INCOTERMS) and shipping terms.
• Ability to type 45-50 WPM.

DUTIES AND RESPONSIBILITIES:

Primary

• Tracks LTL shipments in route to our consolidation facility, secures warehouse receipts documentation, updates tracing reporting and submits to customers.
• Matches export documents with warehouse receipts.
• Assists with export shipment booking process.
• Coordinate pick up / delivery of cargo locally and over the road.
• Requests from customer export documentation (Commercial invoice, packing list, certificate of origin, IMO, etc)
• Work with the warehouse operations to track and prepare loading specs of cargoes as per customer requirements.
• Work with customer’s suppliers to track their purchase orders (PO) availability and update our PO managements systems with the cargo and documents events.
• Attends to high volume incoming phone calls/emails, extensive follow-up and perform multiple tasks simultaneously.
• Preparing of export certificates with various government entities.

Secondary

• Acts as back up for our other traffic coordinators and support Export Account Executives.
• Performs additional related duties as assigned by management.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
• The employee frequently is required to talk and/or hear.
• The employee is continuously required to sit.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SAFETY REQUIREMENTS:

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

SUPERVISION RECEIVED AND EXERCISED:

Reports directly to the Airfreight & Ocean Manager; does not exercise supervision over any position.

CONDITIONS:

• Indoors office, controlled temperature environment.
• The noise level in the work environment is usually busy with phones and other working personnel.

DISCLAIMER:

• We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to [e-mail]
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.