Dispatcher (Call Center Sunday-Wednesday 8am-7pm)

ICEE; La Vergne (TN); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Uniforms provided

Tools provided

Cell phone

Tablet

Gas card

Descripción de la vacante

The ICEE Company is a leader in the frozen beverage industry, providing a broad service network across the U.S. The Combo Technician (Route) role ensures professional representation, delivers products, rotates inventory, completes invoices, cleans machines, and updates promotional materials.

The position requires working with minimal supervision and attending weekly service-center meetings. Individuals in this role receive a company vehicle, uniforms, tools, a cell phone, a tablet, and a gas

Formación

• Must be at least 21 years old due to DOT requirements.
• High School Diploma or equivalent.
• Experience as a Service Technician or with mechanical aptitude.
• EPA refrigerant certification preferred.
• Technical or Vocational school graduate preferred.
• Valid Driver's License required.
• Ability to lift 55 lbs regularly; up to 70 lbs occasionally.
• Willing to drive more than 40% of the time.
• Must wear steel-toed shoes.

Responsabilidades

• Receives emergency service or supply calls from the service center daily.
• Deliver products and complete inventory checks for daily routes.
• Perform preventative maintenance, troubleshoot, and repair machines as needed.
• Load and unload the company vehicle and ensure inventory for delivery is prepared.
• Complete scheduled deliveries and inform stores of new products or promos.
• Clean machines, replenish supplies, and rotate promotional materials.

Conocimientos

Self-motivation

Time management

Communication skills

Mechanical aptitude

Customer relations

Teamwork

Educación

High School Diploma or equivalent

EPA refrigerant certification

Technical or Vocational training

Descripción del empleo

The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin' Dots along with other key brands like LUIGI'S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to "Fun Served Here".

POSITION SUMMARY:

Under the supervision of operations leadership, the Combo Technician (Route) ensures that The ICEE Company is always represented in a professional and courteous manner. Customer service is always capitalized at ICEE, and we have a commitment to success to not only our Customers but also our partners and our peers. The Combo Technician (Route) will have daily responsibilities including delivering products, completing, and rotating account inventory, completing invoices, cleaning machines, and replacing promotional materials. In addition to these duties, the Combo Technician (Route) will need to perform as a Service Technician. Combo Technicians (Route) will work with minimal supervision and are required to attend weekly meetings held in their service center. Individuals in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

ESSENTIAL FUNCTIONS:

• Receives emergency service or supply calls from the service center, Field Manager, and/or Customer Service daily.
• In certain locations, the Combo Technician (Route) is responsible for machine movement including not limited to: installations, exchanges of old or damaged machines, and pulling machines when accounts are closed.
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and makes repairs as needed.
• Responsible for the loading and unloading of the company vehicle to ensure inventory for delivery is prepared for the daily route. Completes inventory count at the beginning and the end of shift each day.
• Completes scheduled deliveries assigned and ensures prompt delivery of products and promotional items.
• Discusses with store personnel any new product to be left and informs them of new promotional items.
• Ensures proper training of ICEE equipment is discussed with any store personnel that are not familiar with machine operation.
• Cleans machines, replenishes stock of cups/lids/straws, and freshens promotional materials.
• Documents store provided PO # on invoices at necessary accounts.
• On occasion, there will be COD (cash on demand) accounts delivered. The driver will deliver the product to these accounts and in return he/she will receive the payment for this product. If cash payment is made, the driver is responsible for obtaining a money order for the proper amount. This money order is turned into the service center manager at the end of each day.
• Performs weekly vehicle checks. If driving a DOT vehicle, must fill out daily a DVIR (Driver Vehicle Inspection Report).
• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor.

NOTE: See Service Technician description for detailed service requirements.

COMPETENCIES:

To perform this job successfully, the Combo Technician (Route) must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.
• Strong mechanical aptitude.
• Must possess enthusiasm and motivation toward in-store merchandising and POS.

EDUCATION AND EXPERIENCE:

• Must be at least 21 years of age due to DOT requirements.
• High School Diploma or equivalent.
• Experience working as a Service Technician or possesses mechanical aptitude.
• Certification by the Environmental Protection Agency (EPA) to handle refrigerant, a plus.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid Driver's License.
• Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
• Preferred two (2) years customer service and/or route driving experience.
• Willing and able to drive more than 40% of the time.
• Must have and wear steel-toed shoes.
• US Ho