Dispatcher-Beaumont

CRH; Port Arthur (TX); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental and disability benefits

Group retirement savings program

Health and wellness programs

Inclusive culture

Job summary

Texas Materials, a CRH company, in Port Arthur, TX, seeks a dispatcher representative to process and coordinate phone sales and distribution of asphalt and crushed concrete products for multiple plants.

You will handle order entry, scheduling and shipping based on customer orders, while maintaining day-to-day communication with colleagues and customers in a fast-paced, safety-minded environment.

Qualifications

• GED required with ability to perform essential duties.
• Experience in dispatch for asphalt or aggregate preferred.
• Strong customer service and communication skills.

Responsibilities

• Process orders and coordinate delivery of asphalt and crushed concrete.
• Dispatch and schedule with plants and drivers daily.
• Communicate with customers and crew under pressure.
• Follow safety policies and use GPS/software tools.
• Assist drivers with directions and jobsite details.

Skills

Customer service

Verbal communication

GPS usage

Map literacy

Phone communication

Education

GED

Dispatch experience

Tools

GPS tracking software

Dispatch scheduling software

Proficient computer use

Job description

Job ID: 529574

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

Position Overview

The dispatcher representative processes and coordinates the phone sales and distribution of asphalt and crushed concrete products for multiple plants. Responsible order entry, coordination and shipping based on customer orders. Requires day-to-day communication with other employees and customers.

Key Responsibilities (Essential Duties And Functions)

• Dispatcher must be aware of special jobsite conditions that require specific trucks, spacing, material needs, etc.
• Dispatcher needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs.
• Dispatcher must be customer service minded and, be able to keep a level head under stressful conditions in a high paced environment.
• Dispatcher must be able to quickly build rapport and relationships with others, including team members, customers & vendors.
• Responsible for a safe work environment for themselves and co-workers.
• Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment. Wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.
• Follow directions of Foreperson as to daily tasks and expectations.
• Display a professional, positive and courteous attitude to co-workers, supervisors, and the general public at all times.
• Reliable attendance is essential to performance in this role.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience

• Minimum high school/general education degree (GED) required.
• Previous related experience in dispatch for asphalt & aggregate or transportation industry preferred.

Work Requirements

• Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
• Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
• Handle multiple tasks concurrently and perform under pressure.
• Perform opening and closing procedures.
• Must be able to act quickly and creatively to solve problems; work independently and make decisions.
• Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
• Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
• Report to work at the designated start time.
• Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role.
• Travel and work away from home when necessary.

Knowledge/Skill Requirements

• Knowledge of asphalt and concrete products, and suitability for their intended use; weights and measures laws and regulations; trucks and transportation requirements and regulations; local area and distances for pricing and delivery.
• Must possess excellent verbal skills.
• Read and understand maps.
• Proficient computer knowledge.

What CRH/Texas Materials Offers You

• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

For more information visit: www.crh.com

Texas Materials, a CRH Company, is an affirmative action and Equal Opportunity Employer.

EOE/Vet/Disability