Dispatcher 2nd Shift

Roto-Rooter Plumbing & Water Cleanup; Linthicum (MD); On-site; Full time

Job summary

Join a well-known national brand as a Dispatcher for the 2nd shift at Roto-Rooter. This role offers job security, competitive pay, and excellent benefits, including medical, dental, and vision insurance. As a Dispatcher, you will be the vital link between our field technicians and customers, ensuring smooth operations and high-quality service delivery. If you thrive in a fast-paced environment and have strong customer service skills, this is the perfect opportunity for you to advance your career with a company that values its employees and offers extensive benefits, including tuition reimbursement and a 401K matching plan.

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Qualifications

• Excellent customer service skills required.
• Bilingual skills preferred, but not mandatory.
• Knowledge of AS400 is a plus.

Responsibilities

• Serve as a liaison between field service technicians and customers.
• Manage workload for service technicians across multiple states.
• Resolve customer service concerns effectively.

Skills

Multi-tasking

Customer service

Bilingual skills

Education

High school diploma or equivalent

Tools

AS400

Microsoft Word

Microsoft Excel

Job description

Dispatcher, 2nd Shift

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

The hourly pay rate for this position is between $19.00-$21.00, depending on experience.

Responsibilities

Hiring immediately for full-time 2nd shift dispatcher position at Roto-Rooter’s Baltimore area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.

• Serve as liaison between our field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Interact with customers to keep them informed of the arrival status of their assigned service technician.
• Relay necessary job details and other information to the service technician.
• Resolve any customer service concerns.

Requirements

• Ability to multi-task
• Bilingual skills are a plus
• AS400 knowledge is preferred
• Excellent customer service skills
• A working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment

Benefits

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.