Dispatcher

Beacon Mobility; United States; On-site; USD 26,000 - 36,000; Full time

Job summary

Beacon Mobility in Sparrowbush, NY seeks a full-time dispatcher and customer service representative to support school and transit operations. The role requires interacting with parents, district staff, drivers, and monitors, and coordinating routes with professionalism.

You will dispatch drivers, monitor routes, handle real-time changes, and use dispatch software and Microsoft Office. The position requires obtaining a CDL within three months of hire and will be performed on-site in Sparrowbush,

Qualifications

• Minimum high school diploma required.
• Experience in transportation, dispatch or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure and multitask.

Responsibilities

• Provide friendly, professional customer service to parents, staff, drivers, and the public.
• Greet visitors and maintain a welcoming office environment.
• Dispatch drivers and monitors for routes and paratransit.
• Monitor daily route coverage and respond to delays or emergencies.
• Use phones, radios, email, and dispatch software to communicate.
• Maintain schedules, route information, and operational logs.
• Keep records confidential and accurate.
• Perform other duties as assigned.

Skills

Customer service

Dispatch operations

Communication skills

Computer literacy

Education

High School Diploma

Tools

Microsoft Office

Transportation software

Two-way radio systems

Job description

Town of Deerpark, New York, United States

$22/hour

WE Transport Inc.

Responsibility Profile

• Provide friendly, professional, and courteous customer service to parents, school district personnel, drivers, monitors and the public while handling questions
• Greet visitors, employees, and customers in a welcoming and professional manner while maintaining a positive office environment.
• Dispatching drivers and monitors for school routes, transit routes and paratransit
• Monitor daily route coverage and make real-time operational decisions to address call-outs, delays, breakdowns, or emergency situations in a professional and efficient manner.
• Utilize telephones, two-way radios, email, and dispatch software to communicate effectively with staff and customers.
• Demonstrate reliability, strong organizational skills, and the ability to multitask in a fast-paced environment.
• Work closely with supervisors and management to resolve operational issues and ensure continuity of service.
• Prepare and maintain daily schedules, route information, reports, and other operational documentation.
• Maintain accurate records including school calendars, paratransit records and operational logs.
• Utilize computer systems and programs efficiently, including Microsoft Office, email systems, routing software, and other transportation software
• Maintain confidentiality and professionalism when handling sensitive employee or student information.
• Perform other duties as assigned.

Must acquire CDL within three (3) months of hire.

Qualifications

• One (1) year of transportation, dispatch, logistics, or customer service experience preferred.
• High School Diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to remain calm and make sound decisions in high-pressure or time-sensitive situations.
• Reliable attendance and punctuality required.
• Proficient computer skills and ability to learn transportation software systems.

Ability to work independently and as part of a team in a fast-paced environment.

Pay: Starting at $22 per hour

Monday-Friday's

Full time

Sparrowbush, NY

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We Transport / Towne Bus is a premier Long Island-based school bus company serving districts throughout Nassau and Suffolk Counties, New York City, Westchester County, and Bridgeport, Connecticut.

A major part of our company’s repertoire includes special needs transportation and services for wheelchair-bound individuals.

Location Town of Deerpark, New York, United States