Dispatcher

LCSO Lake County Sheriff's Office; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Retirement Deferred Comp 457 Plan

Supplemental insurance

Work Comp

Paid Sick and Vacation

Paid Holidays

Employee Assistance Program

Free Health Clinic

Tuition Assistance

Job summary

Lake County Sheriff's Office in Florida seeks a full-time Dispatcher to operate communications equipment, answer 911 calls, and dispatch deputies. You will input teletype data, manage BOLOs, and coordinate radio patches with deputies and agencies.

The role requires a high school diploma or GED, CJIS and state 911 certification, and strong English communication along with solid computer skills. Working hours may include evenings and weekends.

Qualifications

• Must be able to comprehend and communicate fluently in verbal and written English.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak clearly and effectively.
• Must be able to learn to communicate using approved radio signals and codes.
• Must be able to handle high volumes of radio traffic that results in emergency situations.

Responsibilities

• Answer calls routed to the Lake County Sheriff Office and 911.
• Input the teletypes and BOLOs.
• Operate radio to dispatch appropriate personnel to location assistance is required.
• Monitor inter-city calls for EMS or other agencies.
• Process records requests and relay information to Deputies.
• Process requests as directed and access police records as needed.
• Establish radio patches between Deputies and citizens, CIB, SIB, and others.

Skills

Fluent English

Radio communication

Calm under pressure

Geography knowledge Lake County

Computer skills

Education

High school diploma or GED

Tools

CJIS systems

Job description

425 W Alfred Street Tavares, FL 32778

Job Title: Dispatcher

Status: Non-Sworn

Department: Communications

Pay Grade: 8

FLSA Status: Non-Exempt

Pay: $21.00 Per Hour

Hours Biweekly: 73

Job Summary

This position is responsible for operating communications equipment, receiving calls from the general public and dispatching and communicating with deputies.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Answer calls routed to the Lake County Sheriff Office and 911.
• Input the teletypes and BOLO’s.
• Operate radio to dispatch appropriate personnel to location assistance is required.
• Monitor inter-city calls to see if assistance is needed from other agencies.
• Receive and process requests for records history on driver’s licenses and license plate tags, and communicates information to Deputies.
• Process information requests through teletype relating to ownership, status and filed liens on vehicles. Process other requests as directed.
• Access police records and criminal histories. Process original histories as requested.
• Establish radio patches between Deputies and citizens, CIB, SIB, and their Sergeants and Lieutenants, or other LCSO personnel as requested.
• Respond to calls from complainants and direct calls as appropriate or through Chain of Command.
• Assist Training Dispatcher in training new dispatchers.
• Notify personnel when needed to respond to calls.
• Notify Senior Management of situations.

ADDITIONAL DUTIES and RESPONSIBILITIES

• Pull warrants, injunctions, and paperwork.
• Complete administrative duties including faxing requested documents to specified agencies.
• Assist co-workers as requested.
• *The duties and responsibilities outlined above are not all inclusive and are not to be construed as a complete statement of duties. Employees may be required to perform other duties as deemed necessary or required in the course of their employment with the Lake County Sheriff’s Office.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS EXTERNAL and INTERNAL RELATIONSHIP and COMMUNICATION REQUISITE

• State Attorney's Office and State Probation Department
• State and local Police and Fire Departments
• General public to include private citizens, businesses and governmental and municipal entities.
• FHP, EMS, DCF, Court System and other agencies outside of Florida

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) is required. Equivalent combination of education and experience may be substituted.

CERTIFICATES, LICENSES and REGISTRATIONS

• Must possess a valid Florida driver’s license
• Must possess and maintain CJIS certification
• Must possess and maintain 911 Public Safety Telecommunicator state certification (effective Oct 1, 2012)

KNOWLEDGE, SKILLS and ABILITIES

• Must be able to comprehend and communicate fluently in verbal and written English.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak clearly and effectively.
• Must be able to learn to communicate using approved radio signals and codes.
• Must be able to handle high volumes of radio traffic that results in emergency situations.
• Must have working knowledge of geographic areas of Lake County and surrounding jurisdictions.
• Must have strong computer skills to include working knowledge of law enforcement programs.
• Must have the ability make decisions and remain calm under stressful conditions within time constraints.
• Must type at an acceptable speed as required for position.
• Must have the ability to follow directives as given by supervisors.
• Must have vision sufficient to read computer screen data. Normal vision range; see color differentiation as necessary to distinguish color variations on maps, computer screens and radio consoles.
• Far Vision Ability: Clarity of vision at or exceeding 20 feet.
• Near Vision Ability: Clarity of vision at 20 inches or less.
• Mid-Range Vision Ability: Clarity of vision at distances more than 20 inches and less than 20 feet.
• Depth Perception Ability: Ability to judge distances, dimensions, and spatial relationships in order to see objects/persons as and where they are in relation to foreground/background objects and space.
• Visual Focus Ability: Ability to adjust to the lens of the eye(s) to bring objects into clear and sharp focus from varying distances.
• Color Vision Ability: Ability to see, identify, and distinguish colors.
• Field of Vision Ability: Ability to observe an area’s horizontal and vertical fields while eyes are fixed on a given point.
• Hearing Ability: Ability to perceive, isolate, extract, analyze, identify, locate source and comprehend sound and voices within a wide decibel range, from whispers to loud noises. Ability to isolate and distinguish critical sounds/noise/oral communications from background noises. This is a critical ability with regards to officer safety requirements.

PHYSICAL DEMANDS

The physical demands described here are representative but not inclusive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be offered to individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, use hands to finger, handle or feel and talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

Work is performed in a standard office setting. The noise level in the work environment is usually moderate to high. Depending on assignment, the employee may be required to work long and/or irregular work hours, including evenings and/or weekends.

Work Shift: 11 Full-Time

Benefits Include:

• Medical
• Dental
• Vision
• Life
• Retirement Deferred Comp 457 Plan
• Supplemental insurance
• Work Comp
• Paid Sick and Vacation
• Paid Holidays
• Employee Assistance Program
• Free Health Clinic
• Tuition Assistance

INTEGRITY

We value the quality of possessing and steadfastly adhering to high moral principles and professional standards. Integrity implies honesty, truthfulness, honor, veracity and reliability.

PROFESSIONALISM

We value the skill and competence exhibited by a highly trained professional, characterized by pride, self-discipline, a thirst for higher education, and a customer service oriented approach.

PEOPLE

We value all people. Our relationships with others should be respectful and fair. By valuing people, we also value diversity, the spirit of teamwork, and open and honest communication. We believe people are our most valuable resource.

LEADERSHIP

We value leadership as the ability to guide, direct, and influence people toward the proper course of action. Leadership implies the ability to provide purpose and motivation. Even those who do not serve in a formal leadership role can lead by example.

LOYALTY

We value loyalty as an unfailing devotion to a cause despite our personal likes, dislikes, hopes and desires. Loyalty implies faithfulness, devotion, allegiance, trustworthiness, and fidelity so that a common cause might prevail.

COMMITMENT

We value commitment to the mission of the Sheriff's Office. Commitment is the sense of responsibility to the people we serve, the law enforcement profession and the oath of our office. Commitment is kindred to loyalty and is exemplified by courage, dedication, and persistence.

COMMUNITY

We value our community and believe to be effective we must be a part of those we serve. We support efforts to enhance the quality of life in Lake County by encouraging community involvement, believing it to be a responsibility of citizenship.

ACCOUNTABILITY

We value individual and collective responsibility for our mission and core values. We believe it is our duty to be answerable for our actions both internally and externally. Accountability is achieved through relentless follow-up.