Dispatcher

MTM; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A transportation management company is seeking Dispatchers to oversee the routing and scheduling for third-party transportation providers. This is a work-from-home position, requiring strong communication and organizational skills, along with at least 1 year of call center experience. Benefits include health insurance, a 401(k) match, and paid time off.

Benefits

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Qualifications

• Must reside in an approved state.
• 1+ year of call center experience.
• 6+ months of customer service experience.

Responsibilities

• Assign and organize trips for transportation providers.
• Monitor performance of transportation providers.
• Document no shows and performance issues.

Skills

Communication skills

Organizational skills

Attention to detail

Confidentiality

Computer skills

Education

High School Diploma or G.E.D.

Tools

Microsoft Word

Microsoft Excel

GPS and GIS systems

Job description

Overview

MTM is looking for Dispatchers to join our team. This will be a work-from-home position, but certain requirements must be met by the state that you live in.

Hourly Rate: $16.00/hr (lateral pay moves considered)

Shifts Offered: Varied - 1st shift and 2nd shift (including some weekend availability)

What will your job look like?

The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.

Responsibilities

• Assign same day and urgent trips to third party transportation providers
• Organize and route trips based on schedule and location to ensure optimal fleet performance
• Provide assistance to transportation providers and drivers with issues related to trip performance
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of any new trips that occur
• Establish and maintain effective communication with transportation providers
• Provide feedback to leadership and Fleet Management on transportation providers performance
• Monitor on-road provision of service for quality and on-time-performance
• Route and Schedule next day and future trips to third party transportation providers daily for assigned region
• Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
• Communicate and escalate issues with unscheduled trips as appropriate
• Other duties as assigned

What you'll need

Required Education and Experience

• High School Diploma or G.E.D.
• Must reside in an approved state
• 1+ year of call center experience
• 6+ months of customer service experience

Skills

• Ability to maintain a high level of confidentiality
• Excellent communication and interpersonal skills
• Knowledge of GPS and GIS systems preferred
• Good organizational skills
• Detail oriented
• Ability to meet deadlines and complete work in a timely manner
• Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

Even better if you have...

• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred

What’s in it for you

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Equal Opportunity Employer

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM